Manager

Elsa's; California; On-site; USD 70,000 - 110,000; Full time

Job summary

Elsa's in California is seeking an experienced restaurant general manager to lead front-of-house operations, ensure guests are greeted with friendly, efficient service, and maintain recipe and service standards across the restaurant.

You will train and develop staff, schedule labor, and work closely with the General Manager to meet sales, quality, and sanitation goals while adhering to company policies and health regulations.

Qualifications

• Minimum three years in front-of-house operations or assistant management.
• Strong math skills and experience with a POS system.
• Ability to work long shifts in a standing position.

Responsibilities

• Oversee guest service standards and maintain cleanliness and appearance.
• Schedule labor to match business activity and control labor costs.
• Ensure recipes, portioning, cooking and serving standards are followed.
• Support General Manager with employee discipline and performance reviews.
• Train and develop staff for managerial and professional growth.

Skills

Front-of-house management

Cash handling

Staff development

Customer service

Tools

POS system

Cash register

Job description

## Description**Duties & Responsibilities****:*** Understand completely all policies, procedures, standards, specifications, guidelines and training programs.* Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.* Ensure that all food and products are consistently prepared and served according to the restaurants recipes, portioning, cooking and serving standards.* Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.* Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.* Make employment and termination decisions consistent with General Manager guide lines for approval or review.* Fill in where needed to ensure guest service standards and efficient operations.* Continually strive to develop your staff in all areas of managerial and professional development.* Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner.* Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs.* Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant’s receiving policies and procedures.* Oversee and ensure that restaurant policies on employee performance appraisals are followed and completed on a timely basis.* Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met.* Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures.* Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees and guests.* Provide advice and suggestions to General Manager as needed.## Qualifications* Be 21 years of age.* Be able to communicate and understand the predominant language(s) of the restaurant’s trading area.* Have knowledge of service and food and beverage, generally involving at least three years of front-of-the-house operations and/or assistant management positions.* Possess excellent basic math skills and have the ability to operate a cash register or POS system.* Be able to work in a standing position for long periods of time (up to 5 hours).* Be able to reach, bend, stoop and frequently lift up to 50 pounds.* Must have the stamina to work 50 to 60 hours per week.