Subaru Service Advisor

Schlossmann Auto Group; Milwaukee (WI); On-site; USD 35,000 - 65,000; Full time

Job summary

An established industry player seeks a passionate Automotive Service Advisor to enhance customer experiences. This role is pivotal in bridging communication between customers and mechanics, ensuring prompt and courteous service. Ideal candidates will possess exceptional organizational and communication skills, with a focus on customer satisfaction and team collaboration. Join a company that values personal and professional growth, offering stability and competitive earnings in a supportive culture. If you're ready to make a positive impact in the automotive service industry, this opportunity is for you.

Benefits

Medical

Dental

Vision

401K

Paid Training

Paid Vacation

Company Holidays

Saturday Lunches

Employee Discounts

Qualifications

• Strong communication skills and a friendly demeanor are essential.
• Ability to manage others and maintain a positive customer experience.

Responsibilities

• Oversee service orders and ensure effective customer service.
• Provide support for customer inquiries and maintain satisfaction scores.
• Distribute work among technicians and assist in diagnostics.

Skills

Organizational Skills

Time Management

Communication Skills

Customer Service

Sales Success

Teamwork

Self-Motivation

Job description

Why Work Here? Click Here To See...

Schlossmann Subaru City of Milwaukee seeks to hire an Automotive Service Advisor with a passion for customer service. Service Advisors are the bridge between our service customers and the mechanics who fix and maintain customer vehicles. Service Advisors are expert communicators, organizers and mediators who provide options and solutions. Ideal candidates have an energetic and positive demeanor, with the ability to calmly assert themselves while following guidelines and processes designed to promote safety (and excellent customer service) to all of our guests.

Benefits

• Medical
• Dental
• Vision
• 401K
• Paid Training
• Paid Vacation
• Company Holidays
• Saturday Lunches
• Employee Discounts on Products and Services

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims as well as training and supervising of service department.
• Set schedules and assigns tasks to service department employees.
• Reinforce company policies and adhere to company standards.
• Encourage compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.
• Collaborate with upper management to make service department hiring and discipline decisions.

The Schlossmann Auto team consists of 250 employees between two locations:

Honda City - 3450 S. 108th St., Milwaukee, WI 53227

Subaru City - 4640 S. 27th St., Milwaukee, WI 53221

For over 50 years, we have led Wisconsin’s automotive market with a family centered, people first approach to the automotive sales, service, parts and bodyshop experience.

Working with us means you’ll never have to wonder if you’re appreciated, and you’ll always be encouraged to outgrow your limitations. Time and time again we have seen leaders, managers and award winners emerge from every department, and from every one of our entry level positions.

Our success can be explained and summarized by a quote often repeated by our founder, Bob Schlossmann.

“You’re only as good as the people you surround yourself with.”

Among being a repeated recipient of Top Volume Dealer, CarFax Top Rated Dealer and Honda Presidents awards, our Subaru City store was voted Best Import Dealer by Shepherd Express Best of Milwaukee 2021, with Honda City as runner-up.

What all this means to you is the perfect balance of career stability, competitive earnings and great company culture in an environment that encourages your personal and professional growth.

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.