Subaru Norfolk Experienced Service Advisor

First Team Automotive Group; Norfolk (VA); On-site; USD 60,000 - 120,000; Full time

Benefits offered by this job

Competitive Compensation Package

Medical, Dental and Vision Insurance

Company-Paid Employee Life Insurance$/

Short-Term Disability Insurance

Employee Assistance Program

401K Plan

Vehicle Purchase Program

Discounts on Service, Parts and Colls

Paid Time Off/Sick Leave

Paid Training

Christmas Bonus Program

Advancement Opportunities

Job summary

First Team Subaru Norfolk is seeking an experienced Service Advisor to deliver outstanding customer service during vehicle service and repair visits. You will explain required services, provide diagnostic insights, and guide customers through the process.

We offer paid manufacturer training, strong earning potential, and a supportive team in Hampton Roads. Base pay starts around $1,600 monthly with commissions; total earnings typically $60k–$120k+, depending on performance.

Qualifications

• Positive attitude and strong work ethic.
• Excellent verbal and written communication skills; strong negotiation and presentation skills.
• Ability to hold yourself accountable and achieve goals with limited supervision.
• Impressive work-ethic and team-minded mentality.
• Demonstrates behaviors consistent with the Company's Values in all interactions with Customers, Co-Workers and Vendors.
• Valid driver's license with an acceptable driving record.
• Pass a criminal background check and drug screen.

Responsibilities

• Assist customers throughout the vehicle service or repair process.
• Explain required vehicle services per the manufacturer and advise customers on repairs, including diagnostic information and technician recommendations.
• Build relationships with customers during all service visits.
• Ensure that customers are continuously updated throughout their service visit.
• Maintain product knowledge and manufacturer certifications.
• Deliver an outstanding customer experience.

Skills

Positive attitude

Strong work ethic

Communication skills

Negotiation skills

Accountability

Team player

Driver's license

Background check

Job description

Subaru Norfolk Experienced Service Advisor

Job Description

First Team Subaru Norfolk

Join an Award-Winning Dealer and a Leader in the Automotive Industry!

Are you motivated, customer-focused, and ready to build a rewarding career? Whether you're an experienced automotive service consultant or looking to start a career in service, we provide the training and support you need to succeed.

Why Work Here?

At First Team, we don't just offer jobs, we build careers. For more than 80 years, we've been one of Hampton Roads' premier automotive employers by investing in our people, modern facilities, cutting-edge technology, and promoting from within. We believe our employees are our greatest asset, and we're committed to providing the training, support, and opportunities needed to build a successful, long-term career.

Why Choose First Team?

• Family-owned organization
• State-of-the-art facilities
• Paid manufacturer training
• Career advancement opportunities
• Stable leadership team
• Competitive benefits
• Employee purchase program
• Modern equipment and technology
• Positive team culture

Compensation / Good Faith Pay Range

• Base compensation: $1600 per month
• Commission and performance incentives paid under the dealership's compensation plan
• Expected total annual earnings: $60,000-$120,000+ for employees meeting performance expectations. Top performers may earn more. Actual earnings will vary based on individual sales performance and other factors.

Duties and Responsibilities

• Assist customers throughout the vehicle service or repair process
• Explain required vehicle services per the manufacturer and advise customers on repairs, including diagnostic information and technician recommendations
• Build relationships with customers during all service visits
• Ensure that customers are continuously updated throughout their service visit
• Maintain product knowledge and manufacturer certifications
• Deliver an outstanding customer experience

First Team Automotive Group is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.

Experience and Skills

Requirements and Qualifications

• Positive attitude and strong work ethic
• Excellent verbal and written communication skills; strong negotiation and presentation skills.
• Ability to hold yourself accountable and achieve goals with limited direct supervision
• An impressive work-ethic and Team-minded mentality
• Demonstrates behaviors consistent with the Company's Values in all interactions with Customers, Co-Workers and Vendors
• Valid driver's license with an acceptable driving record
• Pass a criminal background check and drug screen

Job Benefits

Your Benefits

• Competitive Compensation Package
• Medical, Dental and Vision Insurance
• Company-Paid Employee Life Insurance of $25,000
• Short-Term Disability Insurance
• Employee Assistance Program
• 401K Plan
• Vehicle Purchase Program
• Discounts on Service, Parts and Collision
• Paid Time Off/Sick Leave
• Paid Training
• Christmas Bonus Program
• Advancement Opportunities