Stylist

Madewell Stores Madewell, Inc.; Palo Alto (CA); On-site; USD 26,174 - 32,718; Full time

Benefits offered by this job

Competitive base pay

Employee discount on Madewell/Majewell

401(k) plan with company matching

Job summary

Madewell Stores Madewell, Inc. is seeking an enthusiastic Stylist to be a key brand ambassador, delivering outstanding customer service and driving retail profitability through personal style and product passion.

You will excel in an incentive-based styling program, attract and retain clients via clienteling, and deliver a best-in-class experience while staying connected to local trends and community events.

Qualifications

• One-to-one clienteling experience.
• Thrives in a results-driven environment.
• Passion for brand, customers and teams.
• Stays up to date with fashion trends.

Responsibilities

• Excel in incentive-based styling program by meeting sales per hour (SPH) and KPI goals.
• Act as brand ambassador and product expert, building incremental sales through wardrobing.
• Utilize in-store relationships, customer profiles, and loyalty program to attract and retain clients.
• Build meaningful, lasting relationships through authentic, personalized interactions and clienteling.
• Deliver best-in-class styling experience per service expectations in training.
• Know your store’s neighborhood—events, artists, local influencers, and style makers.
• Identify and host appointments and in-store events through community networking and college outreach.
• Stay informed about competitors, current trends, and share product feedback with management.

Skills

Clienteling

Sales goals

Brand ambassador

Fashion knowledge

Job description

Job Summary

As a Stylist, you are our key brand ambassador, embodying personal style and product passion. You deliver outstanding customer service that builds authentic, loyal customer connections and drives retail profitability. You help customers find their authentic selves while spreading a culture of product expertise across the team.

What You’ll Do

• Excel in the incentive-based styling program by meeting required sales per hour (SPH) and key performance indicator (KPI) goals.
• Act as the brand ambassador and product expert, building incremental sales through wardrobing.
• Utilize in‑store relationships, customer profiles, and the loyalty program to attract and retain new clients.
• Build meaningful, lasting relationships through authentic, personalized interactions and one‑to‑one clienteling.
• Deliver a best‑in‑class styling experience in line with the service expectations outlined in selling training.
• Know your store’s neighborhood—events, artists, local influencers, and style makers.
• Identify and host appointments and in‑store events through community networking, local marketing, and college outreach.
• Stay informed about competitors, current trends, and community interests, and share product feedback, insights, and ideas with the management team.

Who You Are

• At least 18 years old.
• Have prior experience in one‑to‑one clienteling.
• Thrive in a results‑driven environment.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Exhibit teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem‑solving skills.
• Have scheduling flexibility, including nights, weekends, and holidays.
• Must be able to bend, reach, stretch for product as well as lift, carry, and move at least 40 pounds (18 kilos).

Perks and Benefits

• Competitive base pay and bonus programs.
• Up to 60% discount on branded products from J.Crew, J.Crew Factory, and Madewell.
• Discounts on entertainment, travel, fitness, and mobile technology.
• 401(k) plan with company matching donations.

Compensation

Hourly Rate: $19.00 – $23.75 (based on geographic region, job‑related knowledge, skills, and experience). Salary is part of the total rewards strategy that includes bonus and benefits.

Equal Employment Opportunity

We are committed to equal opportunity for all associates and qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, or any other legally protected status. All hiring is conducted in accordance with applicable equal opportunity laws.