Stylist

Brobston Group; Central Valley (NY); On-site; USD 42,000 - 65,000; Full time

Job summary

Maison in New York seeks a stylist to welcome guests and offer personalized advice, building lasting client relationships and delivering an exceptional client experience. You will support sales, omnichannel performance, and store operations to drive KPI results.

Responsibilities include clienteling, maintaining client notes, and managing portfolios, including high-value clients, while upholding store standards and participating in training and activities.

Qualifications

• Delivers excellent customer service and contributes to strong business performance.
• Builds lasting client relationships and uses clienteling tools effectively.
• Follows store standards, teamwork, and company policies.

Responsibilities

• Deliver exceptional customer service and develop long-term client relationships through personalized outreach and clienteling tools.
• Capture client information, maintain client notes, and manage portfolios including high-value clients.
• Work toward sales, KPI, and CRM targets; use omnichannel services and participate in training.
• Maintain an impeccable store environment, support back-of-house operations and inventory, and report repairs.
• Support after-sales clients, follow up on service needs, and comply with company policies and standards.

Skills

Customer service

Client relationships

Sales orientation

CRM knowledge

Job description

Summary

The Stylist represents the Maison and welcomes guests, providing personalized advice and an exceptional client experience. The role builds lasting client relationships, supports sales and omnichannel performance, and contributes to store operations.

Responsibilities

• Deliver exceptional customer service and develop long-term client relationships through personalized outreach and available clienteling tools.
• Capture client information, maintain client notes, and manage customer portfolios, including high-value clients.
• Work toward individual and store sales, KPI, and CRM targets; use omnichannel services and participate in commercial activities and training.
• Maintain an impeccable store environment, support back-of-house operations and inventory, and report repair needs.
• Support after-sales clients, follow up on service needs, and comply with company policies and standards.

Requirements

• Ability to provide excellent customer service and contribute to strong business performance.
• Ability to build and maintain lasting client relationships and use clienteling tools effectively.
• Commitment to store standards, teamwork, and company policies.