Style & Customer Experience Associate

KnitWell Group; Somerville (MA); On-site; USD 21,000 - 26,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development

Community impact through partnerships

Job summary

KnitWell Group in Somerville, MA is seeking a friendly Sales Associate to welcome customers and guide their shopping with personalized styling recommendations. You’ll keep the store organized and help create an inviting omnichannel experience using available tools.

The role emphasizes hospitality, digital savvy, and teamwork; you’ll connect with shoppers, share product knowledge, and uphold visual standards while supporting store leaders to meet daily goals.

Qualifications

• Sales Associate or customer-focused experience preferred.
• Hospitality mindset when engaging with customers.
• Flexible availability – including evenings, weekends, and holidays.
• Technology proficient and ability to operate a point-of-sale system.
• Takes initiative in making thoughtful decisions.

Responsibilities

• Connect with customers and listen to their needs to create personalized customer experiences.
• Share product knowledge and recommendations to help style the customer.
• Use brand behaviors and personalized service to drive brand loyalty.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
• Partner with store leaders to achieve individual goals and daily expectations.
• Build productive relationships by sharing ideas and being helpful to others.

Skills

Customer-focused experience

Hospitality mindset

Technology proficient

POS system operation

Job description

KnitWell Group in Somerville, MA is seeking a friendly Sales Associate to welcome customers and guide their shopping with personalized styling recommendations. You’ll keep the store organized and help create an inviting omnichannel experience using available tools.

The role emphasizes hospitality, digital savvy, and teamwork; you’ll connect with shoppers, share product knowledge, and uphold visual standards while supporting store leaders to meet daily goals.