Style Concierge & Sales Associate - Clienteling & Trends

Marcjacobs; New York (NY); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Employee discounts

401k matching

Job summary

Marc Jacobs at Woodbury Common Premium Outlets in Central Valley, NY, seeks a Sales Associate to drive sales and deliver an exceptional client experience, engaging in clienteling and supporting store operations.

You will meet and exceed KPIs, stay guest-ready, and leverage styling expertise to build client relationships. The role requires flexibility to work evenings, weekends, and holidays, with knowledge of Marc Jacobs universe a plus.

Qualifications

• 1+ years’ experience in retail, sales, or industry-adjacent role with a focus on customer service.
• Experience in generating sales, building, and developing client relations.
• Demonstrated verbal and written communication skills.
• Delivers Excellence - demonstrates passion and empathy for clients, anticipates and exceeds client expectations.
• Cultivate an Entrepreneurial Spirit - embraces change and new opportunities while remaining true to the DNA of Marc Jacobs.

Responsibilities

• Consistently achieve or exceed individual & store sales and other commercial KPIs.
• Ensure the store is always guest ready - a place where clients feel comfortable, welcomed and free to be themselves.
• Build the sale to achieve KPIs by establishing yourself as an expert and go-to source for styling expertise, seasonal trends and product knowledge.
• Illustrate the different stages within the client journey and core behaviors to provide a unique and elevated experience – driving repeat business.
• Demonstrate deep knowledge of Marc Jacobs Universe inc. product, brand DNA, and pillars.
• Capture client data by cultivating new and existing client relationships.
• Initiate regular client contact and provide prompt follow-up on all sales, events, or client inquiries.
• Foster a culture of collaboration and open communication with colleagues and management.
• Maintain a curious and learning attitude by seeking feedback.
• Ensure both sales floor and stockroom are well-organized.
• Adhere to all company policies and procedures.

Skills

Retail experience

Clienteling

Sales generation

Communication skills

Brand knowledge

Tools

POS system

Microsoft Office

Job description

Marc Jacobs at Woodbury Common Premium Outlets in Central Valley, NY, seeks a Sales Associate to drive sales and deliver an exceptional client experience, engaging in clienteling and supporting store operations.

You will meet and exceed KPIs, stay guest-ready, and leverage styling expertise to build client relationships. The role requires flexibility to work evenings, weekends, and holidays, with knowledge of Marc Jacobs universe a plus.