Style Concierge: Elevate Client Experience & Sales

Equinox; Los Angeles (CA); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Competitive salary and benefits

Complimentary Club membership

Perks: Personal Training, Pilates, Spa

Job summary

Equinox Playa Vista is seeking a Style Advisor to deliver exceptional customer experiences in The Shop and Equinox club. You will drive sales, know the club and shop offerings, and support operations with accuracy and enthusiasm.

As part of a dynamic team, you will maintain high standards of presentation, merchandising, and guest service, while embracing company policies and collaborating across departments to build strong relationships.

Qualifications

• Experience in a customer service business; preferably in retail.
• Hardworking and diligent, possessing both honesty and personal integrity.
• Excellent time management, organizational, problem solving and communication skills.
• Ability to utilize new techniques and ideas.
• Be available to work a varied schedule, based on the needs of our unique retail business.

Responsibilities

• Achieve assigned monthly sales goals (individual contribution to total monthly store goal).
• Ensure an unparalleled customer experience for all visitors to The Shop and to Equinox.
• Maintain knowledge of all club and Shop services, programs and products.
• Understands and upholds all loss prevention and inventory management policies on a consistent basis.
• Ensures personal comprehension of all communication and training materials, and assists Shop MOD with timely/accurate completion of all assigned operational tasks.
• Assists Shop MOD to ensure that The Shop is reflective of the company brand standards; i.e., through assisting with execution of merchandising and marketing direction, and through adherence to The Shop dress code.
• Maintains excellent housekeeping and organizational standards on sales floors, at cash wraps and in stockrooms.
• Builds effective relationships and partnerships with fellow employees, colleagues, supervisors and clients.
• Maintains working knowledge of happenings and general standards and practices outside of The Shop, in other departments to encourage camaraderie and team spirit.
• Complies with and enforces all company policies and procedures; embraces and supports company initiatives.
• Communicates clearly and effectively at all levels with both tact and diplomacy.

Skills

Customer service

Retail experience

Reliability

Time management

Communication skills

Adaptability

Job description

Equinox Playa Vista is seeking a Style Advisor to deliver exceptional customer experiences in The Shop and Equinox club. You will drive sales, know the club and shop offerings, and support operations with accuracy and enthusiasm.

As part of a dynamic team, you will maintain high standards of presentation, merchandising, and guest service, while embracing company policies and collaborating across departments to build strong relationships.