Style Advisor

Brobston Group; Chicago (IL); On-site; USD 52,000 - 75,000; Full time

Job summary

Brobston Group in Chicago seeks a Style Advisor to deliver a personalized luxury shopping experience, build client relationships, drive sales, and support store operations while highlighting craftsmanship and Made to Measure services.

You will consult with clients, network and perform clienteling through CRM, and collaborate with the team to meet KPIs and uphold service standards.

Qualifications

• At least 2 years of experience in luxury retail or client-focused sales.
• Proficiency with digital tools and CRM platforms, and knowledge of clienteling best practices.
• Strong relationship-building, communication, and collaboration skills.
• Commitment to learning and developing product knowledge.

Responsibilities

• Deliver exceptional in-store service through personalized consultations, curated looks, and Made to Measure recommendations.
• Build client relationships through networking, CRM follow-ups, and clienteling.
• Drive sales and customer engagement while contributing to store KPIs and operational standards.
• Resolve customer concerns and support alterations, repairs, and returns.
• Share customer insights, product feedback, and store updates with the team.

Skills

Clienteling

CRM proficiency

Relationship-building

Communication

Sales

Team collaboration

Product knowledge

Tools

CRM platforms

Job description

Summary

The Style Advisor delivers a personalized luxury shopping experience in a Chicago boutique. The role builds client relationships, drives sales, and supports store operations while sharing knowledge of the brand's craftsmanship and Made to Measure services.

Responsibilities

• Deliver exceptional in-store service through personalized consultations, curated looks, and Made to Measure recommendations.
• Build client relationships through networking, CRM follow-ups, and clienteling.
• Drive sales and customer engagement while contributing to store KPIs and operational standards.
• Resolve customer concerns and support alterations, repairs, and returns.
• Share customer insights, product feedback, and store updates with the team.

Requirements

• At least 2 years of experience in luxury retail or client-focused sales.
• Proficiency with digital tools and CRM platforms, and knowledge of clienteling best practices.
• Strong relationship-building, communication, and collaboration skills.
• Commitment to learning and developing product knowledge.