Studio Store Sales Lead

Jobless; New York (NY); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Competitive benefits package

Equal opportunity employer

Job summary

The Studio Museum in Harlem is seeking a Studio Store Sales Lead who will become the specialist in Studio Store products, launches, collaborations, and featured Black-owned brands. You will be the primary touchpoint for visitors, sharing knowledge about products that echo the Museum’s mission.

This role works with Studio Store Marketing, Store Manager, and Visitor Experience Associates to maintain displays, stock, and customer service, including handling cash and inventory.

Qualifications

• At least 3 years of experience in a customer-facing role in hospitality or retail.
• Passion for Black art, history and culture.
• Experience with cash handling protocols.

Responsibilities

• Handle cash, credit cards, electronic transactions, and protect personal information.
• Maintain inventory on the floor and in storage.
• Uphold merchandising standards.
• Coordinate merchandising with Visitor Experience Associates.
• Share information about new products and inventory changes with staff before shifts.
• Communicate stock needs with Inventory Stock Associate for transport to the Museum.
• Provide excellent customer service to all visitors.
• Be the point person for questions about store products.

Skills

Customer service

Merchandising

Cash handling

Communication

Sales

Multilingual

POS experience

Team collaboration

Attention to detail

Tools

Shopify

POS

Job description

Job Summary

The Studio Store Sales Lead will be the specialist in all Studio Store products, launches, collaborations, and featured Black owned brands. The Sales Lead has incredible knowledge of store products and brands, acting primarily as the main touchpoint for visitors and customers. This Lead is extremely passionate about Black art, culture, and history, and is excited to inform the Studio Museum community about products and brands that echo the Museum’s mission. This role works closely with Studio Store Marketing and Store Manager, as well as the Visitor Experience Associates to ensure excellent standards for community engagement and sales floor maintenance. The Studio Store Sales Lead will also be responsible for the upkeep and stock of displays, shelving, and store inventory. This role reports to the Studio Store Marketing and Store Manager.

Essential Duties and Responsibilities

• Maintain excellent compliance with protocols for handling cash, credit card, electronic transactions, and personal information
• Ensure store inventory on the floor and in storage room is well-maintained and organized
• Maintain and support strong merchandising standards
• Manage and maintain merchandising standards for the Visitor Associates team
• Ensure information about new products, upcoming events, and inventory changes are shared with Visitor Experience Associates prior to shifts
• Communicate stock needs with Inventory Stock Associate for transportation to the Museum
• Practice excellent customer service to ensure a great experience for all visitors to the store
• Interact with members of the VE team to instill enthusiasm with store products and be the point person for questions regarding store products.

Skills and Qualifications

• Required to work weekends and some evenings for special events and extended Museum hours
• Proactive approach, patience, and readiness regarding processes, merchandising, and overall store maintenance
• Able to maintain their composure and think and communicate clearly in emotionally charged and emergency situations
• Superior interpersonal and customer service skills
• Desire to learn and develop excellent knowledge of products
• Strong attention to detail
• Outgoing, people-centered, and highly motivated
• Previous experience with Shopify and POS is a plus
• Fluency in multiple languages is a plus

Education and Experience

• At least 3 years’ experience in customer-facing role in hospitality or retail, preferably in a museum or nonprofit environment.
• Passion for Black art, history and culture
• Experience with cash handling protocols

Physical Demands

• Able to sit or stand for long periods.
• Able to climb several flights of stairs.
• Able to lift a minimum of 35 pounds.

Work Environment

• This position is a non-exempt position and may require working more than forty (40) hours during a work week.
• The regular work week for this position will be 4 days, with Fridays, Saturdays and Sundays being required, and may include holidays as required to fulfill responsibilities.
• Both the administrative offices and the Museum are wheelchair accessible. Other accessibility accommodations can be further discussed.

Compensation

$30 per hour

A competitive benefits package is provided, including medical, dental, life and long-term disability insurance, a retirement account, and substantial vacation time.

The Studio Museum in Harlem is an equal opportunity employer and considers all candidates for employment regardless of race, color, sex, age, gender identification, national origin, creed, disability, marital status, sexual orientation, or political affiliation. We celebrate our inclusive work environment and encourage folks of all backgrounds and perspectives to apply. At the Studio Museum, we are committed to having an inclusive and transparent environment where every voice is heard and acknowledged. We embrace our differences, and know that our diverse team is a strength that drives our success.

Research shows that women and individuals from underrepresented backgrounds often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that an applicant meets 100% of the qualifications for a given role. Therefore, if much of this job description describes you, then you are highly encouraged to apply for this role.

About Our Organization

Founded in 1968, the Studio Museum in Harlem is the nexus for artists of African descent locally, nationally, and internationally and for work that has been inspired and influenced by Black culture. It is a site for the dynamic exchange of ideas about art and society.