Retail Sales Associate (Part-Time)..

Charles H. Wright Museum of African American History; Detroit (MI); On-site; USD 30,000 - 40,000; Part time

Job summary

The Charles H. Wright Museum of African American History is seeking a Retail Sales Associate to enhance customer experiences and promote merchandise. This role requires proven customer service skills and the ability to handle sales transactions efficiently.

The ideal candidate will engage with visitors effectively, support various museum programs, and maintain the store's visual presentation. A passion for African American history and culture is essential, along with the ability to work flexible hours.

Qualifications

• At least one year of cashiering experience in a fast-paced environment.
• Proficiency in data entry and knowledge of database and office systems.
• Enthusiasm for delivering exceptional customer service.

Responsibilities

• Deliver exceptional customer service and create a welcoming environment.
• Actively engage customers to promote and sell museum merchandise.
• Handle sales transactions efficiently and accurately.

Skills

Customer service skills

Attention to detail

Effective communication

Sales techniques

Tools

POS systems

Shopify

Microsoft Word

Microsoft Excel

Adobe

Database systems

Job description

The Retail Sales Associate at the Charles H. Wright Museum of African American History is a dynamic, sales‑driven role that is essential to advancing the museum’s mission of opening minds and changing lives through the exploration and celebration of African American history and culture. The associate will engage visitors to promote and sell merchandise, support museum programs, and help foster greater understanding, acceptance, and unity.

Essential Duties of the Position

• Deliver exceptional customer service and create a welcoming environment for all visitors.
• Actively engage customers to promote and sell museum merchandise.
• Handle sales transactions efficiently and accurately in the Museum Store.
• Assist in merchandising, restocking, and maintaining the store’s visual presentation to drive sales.
• Promote museum programs and events through knowledgeable interactions with customers.
• Collect and report on visitor metrics and conduct inventory of merchandise.
• Support administrative tasks and collaborate with team members in a fast‑paced environment.
• Provide assistance across in‑person, phone, and online channels to maximize sales opportunities.

Proof of COVID‑19 Vaccination required by the date of hire to be considered for the position.

Qualifications

• At least one year of cashiering experience in a fast‑paced environment (e.g., museum, retail stores, entertainment, theme park, movie theater).
• Experience in a membership sales environment is a plus.
• Proficiency in data entry and knowledge of database and office systems.
• Familiarity with standard POS systems; knowledge of Shopify is preferred.
• Ability to learn and apply effective sales techniques in a team‑centered environment.
• Excellent customer service skills, attention to detail, and problem‑solving abilities.
• Enthusiasm for delivering exceptional customer service and a strong interest in African American history and culture.
• Excellent verbal and written communication skills.
• Available to work weekends and evenings as needed for special events.

Skills & Abilities

• Interest in Retail Management and Marketing.
• Effective communication skills, both oral and written.
• Positive attitude, enthusiastic, and outgoing.
• Self‑motivated with a strong work ethic.
• Have a sense of urgency.
• People‑oriented with strong interpersonal skills.
• Proficiency in Microsoft Word, Excel, Adobe, POS, and database entry systems.