Studio Sales & Operations - Sales Associate

Orangetheory Fitness; San Diego (CA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid Training

Competitive Pay

Studio Membership

Product Discounts

Flexible Scheduling

Casual Dress Code

Collaborative Environment

Job summary

Orangetheory Fitness is seeking a Sales Associate (Part Time and/or Full Time) to join our studio team in San Diego. You will support front-of-house operations, deliver premium customer service, drive membership sales and renewals, and contribute to retail and concessions targets.

The ideal candidate has strong customer service skills and basic sales experience, with the ability to greet members, handle inquiries, process transactions, and generate new leads through outreach and social channels.

Qualifications

• Excellent customer service skills with proven sales experience.
• Strong verbal and written communication abilities.
• Ability to multi-task in a fast-paced studio.
• Basic computer skills including MS Office and internet.
• Health and fitness minded; team-oriented attitude.

Responsibilities

• Establishes and maintains an effective referral program.
• Keeps records accurate using established OTF sales systems.
• Handles telephone inquiries and follow-up calls.
• Leads OTF studio previews with prospects and/or fitness program holders.
• Greets members and guests warmly to create a welcoming entry.
• Participates in 1-2 OTF workouts per week.
• Maintains organized lobby/front desk area.
• Processes cash and credit card transactions accurately.
• Generates new leads through current members, influencers, community outreach, and social media.
• Converts leads into members with timely outreach to new leads.
• Contacts potential clients through cold calls and emails.

Skills

Customer service

Sales experience

Communication

Multi-tasking

Computer skills

MS Office

Health & Fitness minded

Team environment

Flexible hours

Education

High School Diploma

Tools

MS Office

Excel

Internet

Job description

Be fit. Change lives. Have fun.

We are seeking a Part Time and/or Full Time Sales Associate to join our team. The Sales Associate role assists in running all “front of house” fitness studio operations, with a strong focus on premium customer service as well as meeting sales expectations. Ideal candidate has strong customer service skills and basic sales experience. The Sales Associate is responsible for meeting and exceeding all key performance sales indicators for the fitness studio, including membership sales and renewals, retail and concession sales, maximizing workout traffic, and maintaining premium customer service levels.

We Offer

• Extensive Paid Training:We provide comprehensive paid training and certifications to ensure your success.
• Competitive Compensation:Enjoy competitive base pay, commission, and performance bonuses.
• Studio Membership:Access a free Studio Membership as part of your perks.
• Product Discounts:Take advantage of exclusive discounts on our products.
• Flexible Scheduling:Benefit from a schedule that accommodates your educational or personal goals.
• Casual Dress Code:Embrace a fitness casual dress code in a comfortable work environment.
• Collaborative Atmosphere:Work in a passionate and collaborative environment.

Job Duties Include:

• Establishes and maintains an effective referral program
• Maintains accurate records using established OTF sales systems.
• Conducts telephone inquiries/follow up calls/customer care calls.
• Leads OTF studio previews with prospects and/or fitness program holders
• Greets members and guests promptly, enthusiastically and with a smile to create a friendly positive entrance into the OTF studio
• Accurately follow the daily studio cleaning checklist ( pre/during/post ) shift activities
• Must be able to participate in 1-2 OTF scheduled workouts per week
• Maintains an organized and clean lobby/front desk area
• Responsible for processing accurate cash and credit card transactions
• Follow up and follow through activities with all prospective clients
• Responds immediately to member requests, inquiries and concerns.
• Properly on-boarding all OTF clients through the use of Client Intake Forms and FP Agreements
• Works closely with Fitness Team to ensure that processes are fulfilled
• Responsible for attending and participating in all relative OTF training programs
• Generating new leads through current members, influencers, community outreach, and social media
• Converting leads into members and timely outreach to new leads
• Contacting potential clients through cold calls and emails

Job Qualifications:

• Excellent customer service skills - Previous sales experience, with strong sales skills (experience working in a sales quota bearing structure highly preferred)
• Solid verbal and written communication skills required
• Able to multi-task and excel in a busy environment.
• Functional computer skills required
• MS Office basic programs (word, excel), Internet, Basic computer program software use
• Health & Fitness minded people strongly preferred
• High school diploma required.
• Ability to work and function in an ORANGE TEAM environment (Orange is more than a just a color, it’s an attitude)
• Flexible to work day, evening and/or weekend hours as needed

About Orangetheory Fitness

• Orangetheory is a 1-hour, full-body heart rate zone and strength training workout that delivers a more personalized experience in a group setting. Designed to be effective and efficient, our workout classes boost metabolism, burn fat and calories, build strength and confidence, and improve overall fitness.

Orangetheory Fitness Vision

• To be the trusted global leader of innovative heart rate-based interval training.

Orangetheory Fitness Values

• Passion
• Integrity
• Accountability
• Innovation
• Community

Pay: $17.75/hour

This position offers a base hourly, with additional opportunities to earn bonuses and other incentives.

Specific job duties and selection requirements vary between Orangetheory studio locations and more details can be provided by the studio’s hiring manager if you are selected to move forward in the interview process.