Studio Sales & Operations - Sales Associate

Orangetheory Fitness; Laguna Niguel (CA); On-site; USD 22,000 - 26,000; Part time

Benefits offered by this job

Extensive Paid Training

Competitive Compensation

Studio Membership

Product Discounts

Flexible Scheduling

Casual Dress Code

Collaborative Atmosphere

Job summary

Orangetheory Fitness in Laguna Niguel, CA is seeking a part-time and/or full-time Sales Associate to help run front-of-house operations with a strong focus on premium customer service and sales goals.

You will greet members, conduct referrals, process transactions, and participate in training. This role offers training, a base hourly pay of $17 with bonuses and flexible scheduling in a collaborative studio environment.

Qualifications

• Excellent customer service skills with sales experience; quota structure highly preferred.
• Solid verbal and written communication skills.
• Able to multi-task in a busy environment.
• Functional computer skills including MS Office basics.

Responsibilities

• Establishes and maintains an effective referral program.
• Maintains accurate records using established OTF sales systems.
• Conducts telephone inquiries/follow up calls/customer care calls.
• Leads OTF studio previews with prospects and/or fitness program holders.
• Greets members and guests promptly with a friendly entrance to the studio.
• Participates in daily studio cleaning and shift activities.
• Participates in 1-2 OTF scheduled workouts per week.
• Maintains organized front desk and lobby area.
• Processes cash and credit card transactions accurately.
• Follows up with prospective clients; responds to member inquiries.

Skills

Customer service

Sales experience

Communication

Multi-tasking

Computer skills

Education

High school diploma

Tools

MS Office

Excel

Internet

Job description

Be fit. Change lives. Have fun.

We are seeking a Part Time and/or Full TimeSales Associate to join our team. The Sales Associate role assists in running all “front of house” fitness studio operations, with a strong focus on premium customer service as well as meeting sales expectations. Ideal candidate has strong customer service skills and basic sales experience. The Sales Associate is responsible for meeting and exceeding all key performance sales indicators for the fitness studio, including membership sales and renewals, retail and concession sales, maximizing workout traffic, and maintaining premium customer service levels.

We Offer

• Extensive Paid Training:We provide comprehensive paid training and certifications to ensure your success.
• Competitive Compensation:Enjoy competitive base pay, commission, and performance bonuses.
• Studio Membership:Access a free Studio Membership as part of your perks.
• Product Discounts:Take advantage of exclusive discounts on our products.
• Flexible Scheduling:Benefit from a schedule that accommodates your educational or personal goals.
• Casual Dress Code:Embrace a fitness casual dress code in a comfortable work environment.
• Collaborative Atmosphere:Work in a passionate and collaborative environment.

Job Duties Include:

• Establishes and maintains an effective referral program
• Maintains accurate records using established OTF sales systems.
• Conducts telephone inquiries/follow up calls/customer care calls.
• Leads OTF studio previews with prospects and/or fitness program holders
• Greets members and guests promptly, enthusiastically and with a smile to create a friendly positive entrance into the OTF studio
• Accurately follow the daily studio cleaning checklist ( pre/during/post ) shift activities
• Must be able to participate in 1-2 OTF scheduled workouts per week
• Maintains an organized and clean lobby/front desk area
• Responsible for processing accurate cash and credit card transactions
• Follow up and follow through activities with all prospective clients
• Responds immediately to member requests, inquiries and concerns.
• Properly on-boarding all OTF clients through the use of Client Intake Forms and FP Agreements
• Works closely with Fitness Team to ensure that processes are fulfilled
• Responsible for attending and participating in all relative OTF training programs
• Generating new leads through current members, influencers, community outreach, and social media
• Converting leads into members and timely outreach to new leads
• Contacting potential clients through cold calls and emails

Job Qualifications:

• Excellent customer service skills - Previous sales experience, with strong sales skills (experience working in a sales quota bearing structure highly preferred)
• Solid verbal and written communication skills required
• Able to multi-task and excel in a busy environment.
• Functional computer skills required
• MS Office basic programs (word, excel), Internet, Basic computer program software use
• Health & Fitness minded people strongly preferred
• High school diploma required.
• Ability to work and function in an ORANGE TEAM environment (Orange is more than a just a color, it’s an attitude)
• Flexible to work day, evening and/or weekend hours as needed

About Orangetheory Fitness

• Orangetheory is a 1-hour, full-body heart rate zone and strength training workout that delivers a more personalized experience in a group setting. Designed to be effective and efficient, our workout classes boost metabolism, burn fat and calories, build strength and confidence, and improve overall fitness.

Orangetheory Fitness Vision

• To be the trusted global leader of innovative heart rate-based interval training.

Orangetheory Fitness Values

• Passion
• Integrity
• Accountability
• Innovation
• Community

Pay:

$17/hour

This position offers a base hourly, with additional opportunities to earn bonuses and other incentives.

Specific job duties and selection requirements vary between Orangetheory studio locations and more details can be provided by the studio’s hiring manager if you are selected to move forward in the interview process.