Studio Lead - West McKinney

JETSET Pilates®; McKinney (TX); On-site; USD 28,000 - 35,000; Part time

Job summary

JETSET Pilates® in McKinney is seeking dynamic Studio Leads to help clients and assist instructors. The role focuses on delivering exceptional customer service, processing sales, and maintaining a welcoming environment.

Studio Leads will be responsible for answering phones, fielding questions, and providing accurate information about services. The position requires a commitment to work flexible hours, including weekends, to ensure the studio operates smoothly.

Qualifications

• Exceptional customer service skills and experience.
• Ability to work flexible hours including mornings, evenings, and weekends.
• Strong communication skills for interaction with clients and staff.

Responsibilities

• Assist in delivering exceptional boutique fitness experience.
• Provide top-level customer service to all clients.
• Sell memberships and class packages.

Skills

Customer service

Sales skills

Communication

Tools

Client Relationship Manager (CRM) system

Retail management software

Job description

Studio Leads at JETSET Pilates are dynamic team members that help clients and assist instructors. Studio Leads are responsible for providing exceptional service to clients while assisting staff, whether it be in-person, via email, or over the phone. Most importantly, Studio Leads will build rapport with all clients and staff to create and maintain a welcoming environment.

Studio Leads will be required to answer phones, field questions, respond to emails, and process sales in keeping with JETSET Pilates Standards of Service. They are expected to perform retail transactions accurately, maintain a clean and organized front desk and lobby area, assist Instructors in opening & closing duties, and stay up-to-date on all policies and pricing options in order to provide accurate information to existing clients and potential new clients.

Studio Leads assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.

Duties And Responsibilities

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone.
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE).
• Maintain a clean and tidy studio.
• Process retail sales and restock inventory as needed.