Studio Lead - West McKinney

JETSET Pilates; McKinney (TX); On-site; USD 20,664 - 27,552; Part time

Job summary

A boutique fitness studio in McKinney, Texas, is seeking a dedicated Studio Lead. In this role, you will provide exceptional customer service, assist instructors, and maintain a clean environment while performing sales transactions. The ideal candidate will have strong communication skills, a sales background, and a commitment to creating a welcoming atmosphere for clients. Weekends and flexible hours are part of the schedule. Join our dynamic team and help us deliver the ultimate fitness experience.

Qualifications

• Experience in customer service or retail.
• Ability to communicate effectively with clients and staff.
• Strong organizational skills to maintain the studio environment.

Responsibilities

• Provide exceptional customer service to clients.
• Assist staff and instructors as needed.
• Process memberships and class packages.
• Maintain cleanliness and organization in the studio.

Skills

Customer service excellence

Sales experience

Communication skills

Organization

Tools

Client Relationship Manager (CRM) system (AXLE)

Job description

Studio Leads at JETSET Pilates are dynamic team members that help clients and assist instructors. Studio Leads are responsible for providing exceptional service to clients while assisting staff, whether it be in-person, via email, or over the phone. Most importantly, Studio Leads will build rapport with all clients and staff to create and maintain a welcoming environment.

Studio Leads will be required to answer phones, field questions, respond to emails, and process sales in keeping with JETSET Pilates Standards of Service. They are expected to perform retail transactions accurately, maintain a clean and organized front desk and lobby area, assist Instructors in opening & closing duties, and stay up-to-date on all policies and pricing options in order to provide accurate information to existing clients and potential new clients.

Studio Leads assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.

Duties and Responsibilities

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone.
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE).
• Maintain a clean and tidy studio.
• Process retail sales and restock inventory as needed.