Studio Lead - Merrick Park

JETSET Pilates; Coral Gables (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

A boutique fitness studio in Coral Gables is seeking dynamic Studio Leads to provide exceptional service to clients and support instructors. Responsibilities include answering inquiries, processing sales, and maintaining a welcoming environment. Candidates should excel in customer service, possess sales skills, and be organized. Flexibility for morning, evening, and weekend shifts is required. This role is crucial for creating an inviting atmosphere that fosters customer retention and satisfaction.

Qualifications

• Ability to provide exceptional client service in-person and remotely.
• Experience with sales and customer retention.
• Organizational skills to maintain a tidy studio environment.

Responsibilities

• Assist clients and instructors to deliver a great fitness experience.
• Handle payments and customer inquiries at the front desk.
• Maintain cleanliness and organization of studio space.

Skills

Customer service

Communication

Sales skills

Tools

CRM (AXLE)

Job description

Studio Leads at JETSET Pilates are dynamic team members that help clients and assist instructors. Studio Leads are responsible for providing exceptional service to clients while assisting staff, whether it be in-person, via email, or over the phone. Most importantly, Studio Leads will build rapport with all clients and staff to create and maintain a welcoming environment.

Studio Leads will be required to answer phones, field questions, respond to emails, and process sales in keeping with JETSET Pilates Standards of Service. They are expected to perform retail transactions accurately, maintain a clean and organized front desk and lobby area, assist Instructors in opening & closing duties, and stay up-to-date on all policies and pricing options in order to provide accurate information to existing clients and potential new clients.

Studio Leads assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.

Duties and Responsibilities

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone.
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE).
• Maintain a clean and tidy studio.
• Process retail sales and restock inventory as needed.