Studio Lead - Wellesley

B/SPOKE Studios; Wellesley (MA); On-site; USD 25,000 - 39,000; Part time

Job summary

B/SPOKE Studios in Wellesley, MA is seeking a Studio Lead to work on-site part-time with a strong operational focus. The role collaborates with the studio leadership to drive guest experiences and smooth daily functions.

In this position you will support the leadership team, train staff, manage checklists, and ensure the premium B/SPOKE experience across memberships and promotions. The schedule aims for 25 hours weekly with opening/closing hours favored.

Qualifications

• Hospitality‑driven front desk approach with a positive, proactive attitude.
• Excellent communication skills and ability to work with diverse personalities.
• Ability to prioritize, multi‑task and meet nontraditional schedules.
• Willingness to take initiative and perform duties without direction.
• Demonstrated problem-solving and strong organizational abilities.
• Open to 20–25 hours per week with availability for opening/closing hours.
• Experience supporting studio operations, memberships or promotions is a plus.

Responsibilities

• Function as MOD - set the tone for every shift.
• Communicate issues to studio leadership during shifts.
• Assist leadership with daily tasks and projects.
• SOP training and knowledge sharing with staff.
• Maintain daily checklists to B/SPOKE standards.
• Deliver high‑level customer service and hospitality.
• Champion the B/SPOKE experience and delegate tasks.
• Lead by example and train new hires.
• Maintain knowledge of studio operations, memberships, and promotions.
• Provide timely feedback to peers and management.
• Set schedule: 3–4 days per week (~25 hours).
• Involve in staff/class scheduling and budgeting processes.

Skills

Hospitality

Communication

Multi-tasking

Problem-solving

Flexibility

Leadership

Time management

Front desk experience

Job description

Part-Time | On-Site | Non traditional retail hours

The Studio Lead Role

This position has a strong operational focus and is intended to provide additional support to the studio leadership team. The primary objective of the role is to help the studio reach its full potential in close collaboration with the existing leadership team.

The role is structured around a shared foundation of responsibilities and expectations, with specialized task tracks that may be assigned based on studio needs and individual strengths. These task tracks can fluctuate or change over time based on the needs of the business or continued development of the Studio Lead.

Core Responsibilities

Applies to all Studio Leads, regardless of track.

• Function as MOD - set the tone for every shift
• Regularly communicate to studio leadership any issues that arise during the shift
• Assist the Studio Leadership in daily studio tasks and projects
• SOP Training - share knowledge and best practices with staff
• Maintain daily checklists and ensure studio team is completing them to B/SPOKE standard
• Provide high-level customer service and hospitality to clients
• Champion the B/SPOKE experience
• Delegate tasks to peers
• Lead by example
• Assist leadership team with additional responsibilities, as needed
• Assist with the training and coaching of new hires
• Maintain knowledge of all studio operations, memberships and promotions
• Deliver timely feedback to peers and management
• Set schedule: 3-4 days per week (approximately 25 hours per week)
• Defined KPI deliverables
• Involvement in staff and class scheduling
• Participation in ordering and budgeting processes

Expectations

• Be a hospitable, positive and hard-working individual
• Ability to prioritize and multi-task within a fast-paced environment
• Willingness to initiate tasks and perform duties without direction
• Excellent communication skills and the ability to work with a wide range of personalities
• Outstanding problem-solving and organizational skills
• Positive, can-do attitude
• Flexibility to work a non-traditional schedule
• At least 20-25 hours of workable availability, with strong preference for opening and closing hours
• Able to meet all other Front Desk Responsibilities and Requirements

Studio Lead Specific Role + Tasks

Specific tasks are organized into a shared core and two specialized tracks. A Studio Lead may be assigned to one track, or take on responsibilities across both, depending on studio needs.

Shared Core Tasks (All Studio Leads)

• Equipment diagnostics
• Studio maintenance and cleanliness
• Audio diagnostics & maintenance

Operations Track

Focus: facilities, supply, safety, and vendor/property coordination.

• Inventory / supply ordering, planning & organization
• Expense management
• Cleaning schedules and cleaning team management
• Safety equipment maintenance & inventory
• Process implementation and accountability
• Client + staff incidents
• Vendor relationships & scheduling
• Facilities Manager & Property Manager communication

Flex Track

Focus: instructor and class coordination, lab operations, and revenue support.

• Studio + instructor schedules (NETGYM)
• Experiences
• Subbing
• Community classes
• Audio feedback logs for studios
• Lab flow and operations
• Assist with operations and revenue generation when needed