Studio Lead - Pinecrest

Jetsetpilates; Florida; Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

JETSET Pilates seeks an energetic Studio Lead to support clients and instructors, delivering exceptional service and maintaining a welcoming environment at the front desk. You will handle phones, emails, and sales, while staying aligned with JETSET Pilates standards of service.

The role requires greeting clients, processing memberships, and assisting staff with opening/closing duties. Morning, evening, and weekend shifts may be required to ensure seamless studio operations.

Qualifications

• Strong customer service orientation in a boutique fitness setting.
• Ability to manage front desk operations, phone and email inquiries.
• Experience using CRM systems, preferably AXLE, is a plus.

Responsabilités

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone.
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE).
• Maintain a clean and tidy studio.
• Process retail sales and restock inventory as needed.

Connaissances

Customer service

Retail sales

Phone support

Communication

Outils

AXLE CRM

Description du poste

Studio Leads at JETSET Pilates are dynamic team members that help clients and assist instructors. Studio Leads are responsible for providing exceptional service to clients while assisting staff, whether it be in-person, via email, or over the phone. Most importantly, Studio Leads will build rapport with all clients and staff to create and maintain a welcoming environment.

Studio Leads will be required to answer phones, field questions, respond to emails, and process sales in keeping with JETSET Pilates Standards of Service. They are expected to perform retail transactions accurately, maintain a clean and organized front desk and lobby area, assist Instructors in opening & closing duties, and stay up-to-date on all policies and pricing options in order to provide accurate information to existing clients and potential new clients.

Studio Leads assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.

Duties and Responsibilities

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone.
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE).
• Maintain a clean and tidy studio.
• Process retail sales and restock inventory as needed.