Studio Lead - Edwardsville

Jetsetpilates; Edwardsville (IL); On-site; USD 20,664 - 27,552; Full time

Job summary

JETSET Pilates in Edwardsville, IL seeks Studio Leads to welcome clients, assist instructors, and handle front desk duties with warmth and professionalism. You will answer phones, respond to emails, process sales, and keep the studio tidy while upholding the brand standards.

You will greet clients, enroll new members, sell class packages, and use AXLE CRM to support new sales. Morning, evening, and weekend shifts are required to accommodate class schedules and business needs.

Qualifications

• Must greet and check-in clients professionally.
• Respond to phones and emails and assist with sales.
• Maintain a clean, organized front desk and lobby.
• Support Instructors with opening/closing duties.
• Stay up-to-date on policies and pricing.

Responsibilities

• Assist in delivering the boutique fitness experience to every client.
• Provide the highest level of customer service to all clients and visitors.
• Greet and check-in clients upon arrival and thank them on departure.
• Recruit and retain clients; answer questions and refer concerns appropriately.
• Sell memberships and class packages in-person, online, and by phone.
• Facilitate new sales with GM/Owner-Operator using AXLE CRM.
• Maintain a clean and tidy studio.
• Process retail sales and restock inventory as needed.

Skills

Customer service

Retail sales

Phone & email support

AXLE CRM experience

Tools

AXLE CRM

Job description

Studio Leads

Studio Leads at JETSET Pilates are dynamic team members that help clients and assist instructors. Studio Leads are responsible for providing exceptional service to clients while assisting staff, whether it be in-person, via email, or over the phone. Most importantly, Studio Leads will build rapport with all clients and staff to create and maintain a welcoming environment.

Studio Leads will be required to answer phones, field questions, respond to emails, and process sales in keeping with JETSET Pilates Standards of Service. They are expected to perform retail transactions accurately, maintain a clean and organized front desk and lobby area, assist Instructors in opening & closing duties, and stay up-to-date on all policies and pricing options in order to provide accurate information to existing clients and potential new clients.

Studio Leads assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone.
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE).
• Maintain a clean and tidy studio.
• Process retail sales and restock inventory as needed.