Studio Lead

JETSET Pilates; Tysons (VA); On-site; USD 30,000 - 45,000; Full time

Job summary

JETSET Pilates is searching for a Studio Lead in Tysons, Virginia. The role requires dynamic individuals to assist clients and instructors, deliver exceptional customer service, and maintain a welcoming environment. Responsibilities include greeting clients, answering inquiries, selling memberships, and ensuring the studio is clean and organized. Candidates should be proactive in building client relationships and ready to work flexible shifts, including mornings, evenings, and weekends.

Qualifications

• Dynamic team members who assist clients and instructors.
• Exceptional service to clients while assisting staff.
• Ability to build rapport with clients and staff.

Responsibilities

• Deliver the ultimate boutique fitness experience to clients.
• Provide the highest level of customer service.
• Greet and check-in clients professionally.
• Recruit and retain clients, answer questions, and solve problems.
• Sell memberships and class packages in various formats.
• Utilize CRM system for new sales.
• Maintain a clean and tidy studio.
• Process retail sales and restock inventory.

Job description

Studio Leads at JETSET Pilates are dynamic team members that help clients and assist instructors. Studio Leads are responsible for providing exceptional service to clients while assisting staff, whether it be in-person, via email, or over the phone. Most importantly, Studio Leads will build rapport with all clients and staff to create and maintain a welcoming environment.

Studio Leads will be required to answer phones, field questions, respond to emails, and process sales in keeping with JETSET Pilates Standards of Service. They are expected to perform retail transactions accurately, maintain a clean and organized front desk and lobby area, assist Instructors in opening & closing duties, and stay up-to-date on all policies and pricing options in order to provide accurate information to existing clients and potential new clients.

Studio Leads assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.

Duties and Responsibilities

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone.
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE).
• Maintain a clean and tidy studio.
• Process retail sales and restock inventory as needed.