Boutique Studio Lead: Client Experience & Sales

Jetsetpilates; New York (NY); On-site; USD 32,000 - 52,000; Full time

Job summary

JETSET Pilates is seeking Studio Leads to deliver exceptional client service and support instructors. You will greet clients, manage check-ins, answer questions, and handle sales in-person, online, or by phone.

The role emphasizes maintaining a welcoming studio and assisting with daily operations including opening/closing duties. You will also be responsible for processing retail sales, restocking inventory, and staying informed on pricing and policies to provide accurate information to clients

Qualifications

• Greet and check-in clients professionally upon arrival.
• Provide the highest level of customer service to all clients and visitors.
• Answer phones, respond to emails, and process sales with accuracy.

Responsibilities

• Assist in delivering the boutique fitness experience to every client.
• Maintain a clean and organized front desk and lobby area.
• Sell memberships and class packages in-person, online, and over the phone.
• Support instructors with opening & closing duties and stay up-to-date on policies and pricing.

Job description

JETSET Pilates is seeking Studio Leads to deliver exceptional client service and support instructors. You will greet clients, manage check-ins, answer questions, and handle sales in-person, online, or by phone.

The role emphasizes maintaining a welcoming studio and assisting with daily operations including opening/closing duties. You will also be responsible for processing retail sales, restocking inventory, and staying informed on pricing and policies to provide accurate information to clients