Studio Lead: Client Experience & Sales

Jetsetpilates; Brentwood (TN); On-site; USD 28,000 - 38,000; Full time

Job summary

JETSET Pilates is seeking Studio Leads to deliver boutique fitness experiences, greet clients, answer questions, and support instructors.

You will answer phones, respond to emails, process sales, manage memberships and class packages, and maintain a clean studio. Shifts include mornings, evenings, and weekends as needed; AXLE CRM is used to assist sales and ensure consistent service.

Qualifications

• Answer phones, field questions, respond to emails, and process sales.
• Provide exceptional customer service and maintain a clean, organized front desk.
• Work morning, evening, and weekend shifts as necessary.

Responsibilities

• Assist in delivering the boutique fitness experience to every client.
• Greet and check-in clients and thank them for visiting.
• Sell memberships and class packages in-person, online, and over the phone.
• Utilize CRM (AXLE) to facilitate new sales with the GM/Owner-Operator.
• Maintain a tidy studio and restock inventory as needed.

Job description

Studio Leads at JETSET Pilates are dynamic team members that help clients and assist instructors. Studio Leads are responsible for providing exceptional service to clients while assisting staff, whether it be in-person, via email, or over the phone. Most importantly, Studio Leads will build rapport with all clients and staff to create and maintain a welcoming environment.

Studio Leads will be required to answer phones, field questions, respond to emails, and process sales in keeping with JETSET Pilates Standards of Service. They are expected to perform retail transactions accurately, maintain a clean and organized front desk and lobby area, assist Instructors in opening & closing duties, and stay up-to-date on all policies and pricing options in order to provide accurate information to existing clients and potential new clients.

Studio Leads assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.

Assist in delivering the ultimate boutique fitness experience to every client, every time.

Provide the highest level of customer service to all clients and visitors upon arrival.

Greet and check-in clients professionally upon arrival and thank them as they leave.

Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.

Sell memberships and class packages in-person, online, and over the phone.

Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE).

Maintain a clean and tidy studio.

Process retail sales and restock inventory as needed.