Studio Lead - Vintage Park

Jetsetpilates; Houston (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

JETSET Pilates in Houston is seeking Studio Leads to deliver an exceptional client experience and support instructors. You will answer phones, respond to emails, process sales, and maintain a welcoming front desk and lobby.

You will greet clients, recruit and retain members, sell memberships and class packages, and stay up-to-date on policies and pricing. Morning, evening, and weekend shifts are required to meet staffing needs.

Qualifications

• Experience in hospitality or retail customer service.
• Comfort with multi-tasking and a fast-paced environment.
• Willing to work mornings, evenings, and weekends.

Responsibilities

• Answer phones and field questions from clients and staff.
• Respond to emails and process sales and memberships.
• Maintain a clean and organized front desk and lobby area.
• Assist instructors with opening and closing duties.
• Greet and check-in clients and thank them at departure.
• Recruit and retain clients and refer concerns appropriately.

Skills

Customer service

Phone & email handling

Sales & retail

CRM AXLE

Front desk operations

Tools

AXLE CRM

Job description

Studio Leads at JETSET Pilates are dynamic team members that help clients and assist instructors. Studio Leads are responsible for providing exceptional service to clients while assisting staff, whether it be in-person, via email, or over the phone. Most importantly, Studio Leads will build rapport with all clients and staff to create and maintain a welcoming environment.

Studio Leads will be required to answer phones, field questions, respond to emails, and process sales in keeping with JETSET Pilates Standards of Service. They are expected to perform retail transactions accurately, maintain a clean and organized front desk and lobby area, assist Instructors in opening & closing duties, and stay up-to-date on all policies and pricing options in order to provide accurate information to existing clients and potential new clients.

Studio Leads assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone.
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE).
• Maintain a clean and tidy studio.
• Process retail sales and restock inventory as needed.