Studio Hospitality & Community Champion - Part Time

SoulCycle Inc.; New York (NY); On-site; USD 19,000 - 28,000; Part time

Job summary

SoulCycle Studio Crew is a part-time position designed to bring the SoulCycle experience to life through outstanding hospitality and customer service. Crew members connect with riders, uphold the studio’s welcoming atmosphere, and support instructors and management in daily operations.

Ideal candidates show a genuine love for people, strong service mindset, and the ability to multitask in a fast-paced environment while maintaining SoulCycle’s brand standards and safety practices.

Qualifications

• Customer service experience is required.
• Ability to multitask in a fast-paced environment.
• Willingness to receive and give feedback.
• Attention to detail and task orientation.
• Passion for SoulCycle brand and care for riders.

Responsibilities

• Curate impeccable and personalized rider experiences through high-level customer service and hospitality.
• Build community with riders so that you can anticipate their wants and needs.
• Treat the studio as if you’re throwing a party at your home where every rider feels welcome.
• Provide support to instructors for class check-in.
• Be willing and able to assist in all first aid situations.
• Upsell class packs, renewal memberships, retail, shoes, and water.
• Drive studio goals through intentional selling.
• Maintain product knowledge for retail operations.
• Assist Studio Management with daily tasks and projects.
• Support with training and coaching new hires.
• Develop interpersonal relationships with all staff to ensure efficiency and camaraderie.
• Maintain the distinct SoulCycle studio aesthetics, atmosphere, and culture.
• Studio cleaning and prepping (bikes, weights, floors, mirrors).
• Common area and bathroom and locker area cleaning (front desk, lockers, retail shelves, office & hallways).

Skills

Customer service

Hospitality

Attention to detail

Multitasking

Feedback oriented

Team player

Brand alignment

Job description

SoulCycle Studio Crew is a part-time position designed to bring the SoulCycle experience to life through outstanding hospitality and customer service. Crew members connect with riders, uphold the studio’s welcoming atmosphere, and support instructors and management in daily operations.

Ideal candidates show a genuine love for people, strong service mindset, and the ability to multitask in a fast-paced environment while maintaining SoulCycle’s brand standards and safety practices.