Studio Hospitality Champion & Community Builder

SoulCycle Inc.; San Francisco (CA); On-site; USD 26,000 - 30,000; Part time

Job summary

SoulCycle Studio Crew members are responsible for bringing the “Soul” of SoulCycle. Studio Crew part-time employees are committed to forging connections with our riders, provide top-tier innovative hospitality, and maintain the highest level of operational excellence all in the name of one goal: moving people to move the world.

Studio Crew will demonstrate and uphold the values and vision of the company. The Studio Crew must have at least 3 days of availability per week ( totaling 20 hours ),

Qualifications

• Customer service experience is required.
• Strong hospitality mindset and guest-first attitude.
• Ability to multi-task in a fast-paced environment.
• Willingness to receive and act on feedback.
• Attention to detail in service and cleanliness.
• Proactive, self-motivated team player.

Responsibilities

• Curate impeccable rider experiences through high-level customer service and hospitality.
• Build community with riders and anticipate their wants and needs.
• Create a welcoming studio environment as if hosting a party at home.
• Support instructors with class check-in and safety.
• Assist in first aid situations when needed.
• Maintain SoulCycle studio aesthetics, cleanliness, and retail areas.

Skills

Customer service

Hospitality

Teamwork

Multi-tasking

Detail oriented

Feedback friendly

Job description

SoulCycle Studio Crew members are responsible for bringing the “Soul” of SoulCycle. Studio Crew part-time employees are committed to forging connections with our riders, provide top-tier innovative hospitality, and maintain the highest level of operational excellence all in the name of one goal: moving people to move the world.

Studio Crew will demonstrate and uphold the values and vision of the company. The Studio Crew must have at least 3 days of availability per week ( totaling 20 hours ),