Studio General Manager: Fitness Sales & Ops

MOVE Fitness; Matthews (NC); On-site; USD 43,000 - 58,000; Full time

Benefits offered by this job

401(k)

QSEHRA (Monthly Health Reimbursement)

Paid time off

Employee discount

Free access to trainings via ActionCOA

Job summary

MOVE Fitness is seeking a Studio Manager who will oversee daily studio operations, from Lead Gen and Sales to Member Retention/Experience. The role requires driving four revenue streams and leading staff, including instructors, with a focus on exceptional customer service and accuracy in inventory and reporting.

Responsibilities include overseeing sales processes, memberships, vendor coordination, and marketing campaigns.

Qualifications

• 2+ years of retail/service sales or fitness sales experience.
• Confident in generating personal sales and training Sales Reps in sales
• Ability to manage and drive 4 revenue streams: memberships, retail, private training, and teacher training
• Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email
• Ability to excel in a fast changing, diverse environment.
• Ability to recognize areas of improvement and make changes using good judgement.
• An affinity and passion for fitness.
• Solid writing and grammar skills.
• Highly organized, proficient in data management, ability to prioritize and meet deadlines.
• Professional, punctual, reliable and neat.
• Strong attention to detail and accuracy.
• Trustworthy and ability to handle confidential information.
• Ability to work harmoniously with co-workers, clients and the general public.
• Proficiency with computers and Studio software.

Responsibilities

• Lead generation including Grass Roots Marketing and Networking
• Implement sales process to schedule prospects into Demo class
• Membership sales
• Manage staff schedule
• Directly coordinate with all vendors, ensuring that studio retail/products are stocked with accurate inventory counts
• Supervise Sales Representatives
• Hire/Manage all instructors at the studio
• Proficiency in ClubReady, to include revenue reports, attendance reports, etc.
• Review instructor evaluations performed by Master Trainers
• Independently make decisions related to high level customer service
• Collect out-standing dues
• Maintain cleanliness and organization of the Pilates Studio
• Enforce Club Pilates policies and procedures
• Ensure all forms, administrative supplies, and studio literature is stocked and visible
• Schedule and participate in networking/community events and studio promotions
• Strategically manage marketing campaigns to generate leads for the studio
• Any other duties as assigned

Skills

Retail sales

Fitness sales

Lead generation

Sales coaching

Membership sales

Staff scheduling

English communication

Data management

Studio software

Tools

ClubReady

Job description

MOVE Fitness is seeking a Studio Manager who will oversee daily studio operations, from Lead Gen and Sales to Member Retention/Experience. The role requires driving four revenue streams and leading staff, including instructors, with a focus on exceptional customer service and accuracy in inventory and reporting.

Responsibilities include overseeing sales processes, memberships, vendor coordination, and marketing campaigns.