Studio Experience & Operations Lead

MaxStrength Fitness; Monument, Northern (CO, KY); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

401(k) matching

Paid time off

Job summary

MaxStrength Fitness Monument is seeking a Studio Operations Support Specialist to oversee daily studio operations, deliver exceptional client service, and manage check-ins and scheduling for personal training sessions.

This hybrid role blends administrative duties with hands-on client training (up to 50% of the time), requires flexible evenings/weekends, and offers competitive pay and benefits like 401(k) matching and paid time off.

Qualifications

• Strong communication skills and friendly demeanor.
• Ability to multitask and work in a fast-paced environment.
• Proficient with scheduling software and MS Office 365.
• Passion for health and helping others achieve goals.
• High school diploma or equivalent; additional certifications are a plus.

Responsibilities

• Oversee daily studio operations to ensure a welcoming and efficient environment.
• Provide exceptional customer service and support to clients during their visits.
• Manage client check-ins and scheduling for personal training sessions.
• Assist in maintaining studio cleanliness and organization.
• Handle client inquiries and resolve issues promptly and professionally.
• Collaborate with trainers to enhance client experience and retention.
• Implement marketing strategies to promote studio events and services.
• Track and report on client feedback to improve service quality.
• Provide one on one training to clients (up to 50% of job function)

Skills

Scheduling software

MS Office 365

Customer service

Multitasking

Communication

Fitness knowledge

Education

High school diploma or equivalent

Fitness certifications (nice to have)

Tools

Scheduling software

MS Office 365

Job description

MaxStrength Fitness Monument is seeking a Studio Operations Support Specialist to oversee daily studio operations, deliver exceptional client service, and manage check-ins and scheduling for personal training sessions.

This hybrid role blends administrative duties with hands-on client training (up to 50% of the time), requires flexible evenings/weekends, and offers competitive pay and benefits like 401(k) matching and paid time off.