Studio Operations & Client Experience Specialist (Hybrid Role)

MaxStrength Fitness; Monument, Northern (CO, KY); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

401(k) matching

Paid time off

Job summary

MaxStrength Fitness Monument is seeking a Studio Operations Support Specialist to oversee daily studio operations, deliver exceptional client service, and manage check-ins and scheduling for personal training sessions.

This hybrid role blends administrative duties with hands-on client training (up to 50% of the time), requires flexible evenings/weekends, and offers competitive pay and benefits like 401(k) matching and paid time off.

Qualifications

• Strong communication skills and friendly demeanor.
• Ability to multitask and work in a fast-paced environment.
• Proficient with scheduling software and MS Office 365.
• Passion for health and helping others achieve goals.
• High school diploma or equivalent; additional certifications are a plus.

Responsibilities

• Oversee daily studio operations to ensure a welcoming and efficient environment.
• Provide exceptional customer service and support to clients during their visits.
• Manage client check-ins and scheduling for personal training sessions.
• Assist in maintaining studio cleanliness and organization.
• Handle client inquiries and resolve issues promptly and professionally.
• Collaborate with trainers to enhance client experience and retention.
• Implement marketing strategies to promote studio events and services.
• Track and report on client feedback to improve service quality.
• Provide one on one training to clients (up to 50% of job function)

Skills

Scheduling software

MS Office 365

Customer service

Multitasking

Communication

Fitness knowledge

Education

High school diploma or equivalent

Fitness certifications (nice to have)

Tools

Scheduling software

MS Office 365

Job description

Future Opening: Studio Operations Support

• 401(k) matching
• Paid time off

About the Role:

Join MaxStrength Fitness Monument as a Studio Operations Support Specialist, where you'll play a pivotal role in creating an exceptional environment for our clients. This is an exciting opportunity to combine your passion for strength training with outstanding customer service in a dynamic studio setting.

Responsibilities:

• Oversee daily studio operations to ensure a welcoming and efficient environment.
• Provide exceptional customer service and support to clients during their visits.
• Manage client check-ins and scheduling for personal training sessions.
• Assist in maintaining studio cleanliness and organization.
• Handle client inquiries and resolve issues promptly and professionally.
• Collaborate with trainers to enhance client experience and retention.
• Implement marketing strategies to promote studio events and services.
• Track and report on client feedback to improve service quality.
• Provide one on one training to clients (up to 50% of job function)

Requirements:

• Previous experience in a fitness or customer service role preferred.
• Strong communication skills and a friendly demeanor.
• Ability to multitask and work in a fast-paced environment.
• Proficient in using scheduling software and MS Office 365 Suite of products.
• Passion for health, fitness, and helping others achieve their goals.
• High school diploma or equivalent; additional certifications are a plus.
• Flexible availability, including evenings and weekends.
• Strong problem-solving skills and attention to detail.

About Us:

MaxStrength Fitness Monument has been serving the community since 2015, helping clients achieve their fitness goals in a supportive environment. Our clients love us for our personalized approach and dedicated trainers, while our employees appreciate the positive culture and growth opportunities we provide.

Compensation: $20.00 - $26.00 per hour

At MaxStrength Fitness, we’re not your average gym - we’re the Anti-Gym. For over 20 years, we’ve been disrupting the fitness industry by delivering science-backed, 1-on-1 strength training in just 20 minutes, twice a week. No sweat. No chaos. Just results.

We’re a team of purpose-driven professionals united by a mission to help people become the strongest versions of themselves - physically, mentally, and emotionally. Our trainers don’t just count reps… they change lives.

If you’re tired of the hustle culture, sales quotas, and burnout of traditional fitness jobs, you’ll love it here. At MaxStrength , you won’t be a glorified sales person disguised as a trainer. Instead, you’ll focus on perfecting your craft, elevating your clients, and building a career that grows as you do.

Whether you’re new to personal training or a seasoned expert looking to reignite your passion, we provide the structure, support, and mentorship you need to thrive. Join a team that believes in work-life balance, meaningful progress, and doing things differently and better.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to MaxStrength Fitness Corporate.

This role requires availability during weekday business hours (9:00 AM–5:30 PM) for administrative work and outbound calls, as well as availability during studio hours for operations and training support. Are you able to meet this availability on a consistent basis? *

This is a hybrid role with studio operations and client experience as the primary focus and training support as a secondary responsibility. Which best describes your interest? *

This role requires making outbound calls to leads and clients during business hours. How comfortable are you making outbound phone calls? *

Referral code from a current employee If no code provided, add their name instead.

Empower others to become their strongest selves—and share in their joy.

Structured Career Growth

Clear career advancement plan with ongoing raises and development.

Highly Competitive Pay

Earn top-tier compensation based on experience and performance.

Flexible Scheduling

Enjoy a work-life rhythm that fits your personal and professional goals.

Paid Time Off

Full-time team members enjoy vacation and personal time.

Comprehensive benefits that support your well-being.

401(k) Retirement Plan

Plan ahead with matched contributions and long-term security.

Elite Training & Onboarding

Access the MaxStrength Fitness Academy to master our proven protocols and elevate your expertise.