Technology Operations Engineer, Amazon MGM Studios | Technology Operations & Support

Amazon; Seattle (WA); On-site; USD 78,900 - 138,200; Full time

Job summary

Amazon MGM Studios Technology Operations is seeking a Technology Operations Engineer to drive execution and improvement of service delivery processes across the Studios. You will provide first and second tier technical support, contribute to cross-functional projects, and collaborate with developers, executives, vendors and other teams.

As a Prime Video technologist, you’ll own the product, user experience, design, and technology required to deliver state-of-the-art experiences for our

Qualifications

• Experience in software development or experience in technical support.
• Experience troubleshooting and debugging technical systems.
• Bachelor's degree in computer science or equivalent.

Responsibilities

• Support network, technology, software and devices across Amazon MGM Studios global productions.
• Regular activities include systems administration, troubleshooting, issue prioritization, root cause analysis and escalation in a variety of software and hardware environments.
• Drive execution and improvement of key service delivery processes throughout the content production lifecycle and the Studios organization.
• Collaborate with software developers, executives, vendors and other support teams.

Skills

Experience in software development or/

Troubleshooting and debugging

Education

Bachelor's degree in computer science or equivalent

Job description

Technology Operations Engineer, Amazon MGM Studios | Technology Operations & Support

Amazon MGM Studios Technology is looking for a Technology Operations Engineer to help drive the execution and improvement of key service delivery processes throughout the Studios organization.

You will provide first and second tier technical support, contribute to enterprise cross-functional projects and interact with software developers, executives, vendors and other support teams.

Prime Video is a first-stop entertainment destination offering customers a vast collection of premium programming in one app available across thousands of devices. Prime members can customize their viewing experience and find their favorite movies, series, documentaries, and live sports – including Amazon MGM Studios-produced series and movies; licensed fan favorites; and programming from Prime Video add-on subscriptions such as Apple TV+, Max, Crunchyroll and MGM+. All customers, regardless of whether they have a Prime membership or not, can rent or buy titles via the Prime Video Store, and can enjoy even more content for free with ads.

Are you interested in shaping the future of entertainment? Prime Video's technology teams are creating best-in-class digital video experience.

As a Prime Video technologist, you’ll have end-to‑end ownership of the product, user experience, design, and technology required to deliver state‑of‑the‑art experiences for our customers. You’ll get to work on projects that are fast‑paced, challenging, and varied. You’ll also be able to experiment with new possibilities, take risks, and collaborate with remarkable people.

We’ll look for you to bring your diverse perspectives, ideas, and skill‑sets to make Prime Video even better for our customers. With global opportunities for talented technologists, you can decide where a career Prime Video Tech takes you!

Key job responsibilities

Your responsibilities will contribute to supporting network, technology, software and devices across Amazon MGM Studios global productions. TechOps teams support the Studios production personnel (cast and crew) and Studios business teams (development, engineering, programming and marketing). We work in a team environment and regularly interact with production personnel and studio executives at all levels.

Regular activities include systems administration, troubleshooting, issue prioritization, root cause analysis in problem solving and escalation in a variety of software and hardware environments.

A day in the life

TechOps Engineers drive the execution and improvement of key service delivery processes throughout the content production lifecycle and the global Studios organization. You will support hardware devices, manage software applications, provide a positive customer service experience and partner daily with cross-functional partners.

About the team

Our TechOps teams support the Studios production personnel (cast and crew) and Studios business teams (content development, software engineering, content programming and marketing). We work in a team environment and regularly collaborate with studios production personnel and studio executives at all levels.

Basic Qualifications

• Experience in software development, or experience in technical support
• Experience troubleshooting and debugging technical systems

Preferred Qualifications

• Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

Preferred Qualifications

• Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, CA, Culver City - 78,900.00 - 138,200.00 USD annually

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.