Studio Crew, West Hollywood

SoulCycle Inc.; Los Angeles (CA); On-site; USD 23,014 - 32,778; Part time

Job summary

SoulCycle Inc. in Los Angeles seeks part-time Studio Crew members committed to bringing the brand's soul and providing exceptional hospitality. The role requires at least 20 hours of availability weekly and includes responsibilities such as enhancing rider experiences and maintaining studio standards.

The ideal candidate has a passion for customer service, multitasking skills, and a keen eye for detail. Join us in creating an inviting atmosphere where everyone feels welcomed.

Qualifications

• A love of the SoulCycle brand.
• An innate love for taking care of humans.
• Openness to receiving and delivering feedback.

Responsibilities

• Curate personalized rider experiences through high-level customer service.
• Upsell class packs, memberships, and retail.
• Maintain the SoulCycle studio aesthetics and cleanliness.

Skills

Customer service experience

Ability to prioritize and multi-task

Attention to detail

Job description

Job Description

Studio Crew members are responsible for bringing the “Soul” of SoulCycle. The Studio Crew part‑time employees are committed to forging connections with our riders, providing top‑tier innovative hospitality, and maintaining the highest level of operational excellence in the name of one goal: moving people to move the world. Studio Crew will demonstrate and uphold the values and vision of the company.

The Studio Crew part‑time employee must have at least 3 days of availability week over week, totaling 20 hours, with at least one of those days being a Saturday or Sunday. Additionally, all employees are expected to be available to work peak holiday shifts.

The responsibilities and duties of the Studio Crew position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.

Roles and Responsibilities

Hospitality Champion & Community Builder

• Curate impeccable and personalized rider experiences through high‑level customer service and hospitality.
• Build community with riders so that you can anticipate their wants and needs.
• Treat the studio as if you’re throwing a party at your home where every rider feels welcome.
• Provide support to instructors for class check‑in.
• Be willing and able to assist in all first aid situations.

Business Driver

• Actively participate in studio specific challenges aimed at driving paid rides, retail sales, and hospitality.
• Upsell class packs, renewal memberships, retail, shoes, and water.
• Drive studio goals through intentional selling.
• Maintain product knowledge for retail operations.

Team Player

• Assist Studio Management with daily tasks and projects.
• Support with training and coaching new hires.
• Develop interpersonal relationships with all staff to ensure efficiency and camaraderie.

Studio Maintenance & Environment

• Maintain the distinct SoulCycle studio aesthetics, atmosphere, and culture.
• Studio cleaning and prepping (bikes, weights, floors, mirrors).
• Common area and bathroom and locker area cleaning (front desk, lockers, retail shelves, office & hallways).

Qualifications

• A love of the SoulCycle brand.
• An innate love for taking care of humans.
• Customer service experience.
• The ability to prioritize and multi‑task within a fast‑paced environment.
• An openness to receiving and delivering feedback.
• A natural inclination to complete tasks and perform duties without direction.
• A keen eye for detail.

Pay Transparency

$20.25 per hour.

For additional information, visit our Career Site: https://www.soul-cycle.com/careers/.