Studio Crew Santa Monica

SoulCycle; Santa Monica (CA); On-site; USD 23,419 - 27,552; Part time

Job summary

SoulCycle in Santa Monica is seeking a Studio Crew member to deliver exceptional hospitality and keep our studio running with energy and care.

This part-time role requires at least 3 days per week totaling 20 hours, with one weekend day, and availability for peak holiday shifts. Responsibilities include customer service, class check-in, upselling retail, and maintaining a pristine studio environment.

Qualifications

• Customer service experience is required.
• Love for the SoulCycle brand.
• Ability to prioritize and multitask in a fast-paced environment.
• Openness to receiving and delivering feedback.
• Natural inclination to complete tasks and perform duties without direction.
• Attention to detail.

Responsibilities

• Curate impeccable and personalized rider experiences through high-level customer service and hospitality.
• Build community with riders to anticipate wants and needs.
• Treat the studio as if hosting a party at your home.
• Provide support to instructors for class check-in.
• Be willing to assist in all first aid situations.

Skills

Customer service experience

Love SoulCycle brand

Prioritization & multitasking

Feedback receptiveness

Detail orientation

Job description

Job Description

SoulCycle Studio Crew members are responsible for bringing the “Soul” of SoulCycle. Studio Crew part-time employees are committed to forging connections with our riders, provide top-tier innovative hospitality, and maintain the highest level of operational excellence all in the name of one goal: moving people to move the world. Studio Crew will demonstrate and uphold the values and vision of the company.

The Studio Crew part-time employee must have at least 3 days of availability week over week, totaling 20 hours, with at least one of those days being a Saturday or Sunday. Additionally, all employees are expected to be available to work peak holiday shifts.

The responsibilities and duties of the Studio Crew position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.

Roles and Responsibilities

Hospitality Champion & Community Builder

• Curate impeccable and personalized rider experiences through high-level customer service and hospitality
• Build community with riders so that you can anticipate their wants and needs
• Treat the studio as if you’re throwing a party at your home where every rider feels welcome
• Provide support to instructors for class check-in
• Be willing and able to assist in all first aid situations

Business Driver

• Actively participate in studio specific challenges aimed at driving paid rides, retail sales, and hospitality
• Upsell class packs, renewal memberships, retail, shoes, and water
• Drive studio goals through intentional selling
• Maintain product knowledge for retail operations

Team Player

• Assist Studio Management with daily tasks and projects
• Support with training and coaching new hires
• Develop interpersonal relationships with all staff to ensure efficiency and camaraderie

Studio Maintenance & Environment

• Maintain the distinct SoulCycle studio aesthetics, atmosphere, and culture
• Studio cleaning and prepping (bikes, weights, floors, mirrors)
• Common area and bathroom and locker area cleaning (front desk, lockers, retail shelves, office & hallways)

Qualifications

• A love of the SoulCycle brand
• An innate love for taking care of humans
• Customer service experience
• The ability to prioritize and multi-task within a fast-paced environment
• An openness to receiving and delivering feedback
• A natural inclination to complete tasks and perform duties without direction
• A keen eye for detail

Pay Transparency: 18.47/hour

Additional Information

Visit our Career Site: https://www.soul-cycle.com/careers/