Studio Crew, Bethesda

Equinox; Bethesda (MD); On-site; USD 20,664 - 30,307; Part time

Job summary

SoulCycle is seeking a part‑time Studio Crew member in Bethesda to deliver exceptional hospitality, build community with riders, and support studio operations. You will curate memorable rider experiences, upsell relevant services, and maintain the studio environment with teamwork and energy.

Ideal candidates have a love for the SoulCycle brand, the ability to multitask in a busy setting, and a willingness to contribute in all aspects from guest services to safety.

Qualifications

• A love of the SoulCycle brand and ability to connect with riders.
• A genuine care for customers and a passion for hospitality.
• Ability to prioritize and multitask in a fast-paced environment.
• Willingness to receive and deliver constructive feedback.
• Proactive, reliable, and able to complete duties without direct supervision.

Responsibilities

• Curate impeccable, personalized rider experiences through top-tier hospitality and service.
• Build community with riders by anticipating needs and creating a welcoming atmosphere.
• Treat the studio as a party at your home, ensuring every rider feels welcome.
• Provide support to instructors during class check‑in and operations.
• Be willing and able to assist in all first aid situations.

Skills

Customer service

People empathy

Multitasking

Feedback receptiveness

Task-oriented

Job description

Job Description

SoulCycle Studio Crew members are responsible for bringing the “Soul” of SoulCycle. Studio Crew part‑time employees are committed to forging connections with our riders, provide top‑tier innovative hospitality, and maintain the highest level of operational excellence all in the name of one goal: moving people to move the world. Studio Crew will demonstrate and uphold the values and vision of the company.

The Studio Crew part‑time employee must have at least 3 days of availability week over week, totaling 20 hours, with at least one of those days being a Saturday or Sunday. Additionally, all employees are expected to be available to work peak holiday shifts.

The responsibilities and duties of the Studio Crew position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.

Hospitality Champion & Community Builder

• Curate impeccable and personalized rider experiences through high-level customer service and hospitality
• Build community with riders so that you can anticipate their wants and needs
• Treat the studio as if you’re throwing a party at your home where every rider feels welcome
• Provide support to instructors for class check‑in
• Be willing and able to assist in all first aid situations

Business Driver

• Actively participate in studio specific challenges aimed at driving paid rides, retail sales, and hospitality
• Upsell class packs, renewal memberships, retail, shoes, and water
• Drive studio goals through intentional selling
• Maintain product knowledge for retail operations

Team Player

• Assist Studio Management with daily tasks and projects
• Support with training and coaching new hires
• Develop interpersonal relationships with all staff to ensure efficiency and camaraderie

Studio Maintenance & Environment

• Maintain the distinct SoulCycle studio aesthetics, atmosphere, and culture
• Studio cleaning and prepping (bikes, weights, floors, mirrors)
• Common area and bathroom and locker area cleaning (front desk, lockers, retail shelves, office & hallways)

Qualifications

• A love of the SoulCycle brand
• An innate love for taking care of humans
• The ability to prioritize and multi‑task within a fast‑paced environment
• An openness to receiving and delivering feedback
• A natural inclination to complete tasks and perform duties without direction