Studio Crew Pasadena

SoulCycle; Los Angeles (CA); On-site; USD 22,000 - 29,000; Part time

Job summary

SoulCycle is seeking a part-time Studio Crew member to deliver exceptional hospitality and community for riders. You will ensure a welcoming studio atmosphere, assist instructors during check-in, and support operations across the front desk and retail areas.

This role requires availability for at least 20 hours per week, including one weekend day, with flexibility for peak holiday shifts. Join a dynamic team focused on delivering memorable rider experiences and a culture of excellence.

Qualifications

• Customer service experience and hospitality mindset.
• Able to multitask in a fast-paced environment.
• Strong communication and people skills.
• Detail-oriented with a proactive attitude.
• Open to giving and receiving feedback.
• Love for SoulCycle brand.

Responsibilities

• Deliver high-level hospitality and personalize rider experiences.
• Build community with riders and anticipate needs.
• Assist instructors with class check-in and first aid when needed.
• Drive studio goals through sales of classes, memberships, and retail.
• Maintain studio aesthetics and cleanliness and help with operations.

Skills

Customer service

Hospitality

People skills

Multitasking

Detail-oriented

Feedback-oriented

Job description

Job Description

SoulCycle Studio Crew members are responsible for bringing the “Soul” of SoulCycle. Studio Crew part-time employees are committed to forging connections with our riders, provide top-tier innovative hospitality, and maintain the highest level of operational excellence all in the name of one goal: moving people to move the world. Studio Crew will demonstrate and uphold the values and vision of the company.

The Studio Crew part-time employee must have at least 3 days of availability week over week, totaling 20 hours, with at least one of those days being a Saturday or Sunday. Additionally, all employees are expected to be available to work peak holiday shifts.

The responsibilities and duties of the Studio Crew position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.

ROLES AND RESPONSIBILITIES:

Hospitality Champion & Community Builder

• Curate impeccable and personalized rider experiences through high-level customer service and hospitality
• Build community with riders so that you can anticipate their wants and needs
• Treat the studio as if you’re throwing a party at your home where every rider feels welcome
• Provide support to instructors for class check-in
• Be willing and able to assist in all first aid situations

Business Driver

• Actively participate in studio specific challenges aimed at driving paid rides, retail sales, and hospitality
• Upsell class packs, renewal memberships, retail, shoes, and water
• Drive studio goals through intentional selling
• Maintain product knowledge for retail operations

Team Player

• Assist Studio Management with daily tasks and projects
• Support with training and coaching new hires
• Develop interpersonal relationships with all staff to ensure efficiency and camaraderie

Studio Maintenance & Environment

• Maintain the distinct SoulCycle studio aesthetics, atmosphere, and culture
• Studio cleaning and prepping (bikes, weights,, floors, mirrors)
• Common area and bathroom and locker area cleaning (front desk, lockers, retail shelves, office & hallways)

Qualifications:

Qualifications

• A love of the SoulCycle brand
• An innate love for taking care of humans
• Customer service experience
• The ability to prioritize and multi-task within a fast-paced environment
• An openness to receiving and delivering feedback
• A natural inclination to complete tasks and perform duties without direction
• A keen eye for detail

Pay Transparency $18.57 Hourly

Additional Information

For additional Information visit our Career Site: https://www.soul-cycle.com/careers/