Studio Crew, Short Hills

SoulCycle Inc.; Summit (NJ); On-site; USD 20,664 - 27,552; Part time

Job summary

SoulCycle Inc. in Summit, NJ is looking for part-time Studio Crew members to enhance the experience for riders. Responsibilities include providing exceptional hospitality, maintaining studio aesthetics, and actively contributing to community building.

The ideal candidate should love the SoulCycle brand and have a strong customer service background. Availability for at least 20 hours a week, including weekends, is required.

Qualifications

• Strong passion for the SoulCycle brand.
• Ability to work in a fast-paced environment.
• Openness to feedback and collaboration.

Responsibilities

• Curate personalized rider experiences through excellent customer service.
• Support instructors with class check-ins and handle first aid situations.
• Maintain studio aesthetics and cleanliness.

Skills

Customer service experience

Multitasking

Attention to detail

Job description

Job Description

SoulCycle Studio Crew members are responsible for bringing the “Soul” of SoulCycle to every studio visit. As a part‑time employee, you will forge connections with riders, provide top‑tier hospitality, and maintain operational excellence. You must be available at least 20 hours per week, working a minimum of 3 days—including one weekend day—and be willing to work peak holiday shifts.

Roles And Responsibilities

Hospitality Champion & Community Builder

• Curate impeccable, personalized rider experiences through high‑level customer service and hospitality.
• Build community with riders to anticipate their wants and needs.
• Treat the studio as a welcoming space where every rider feels valued.
• Provide support to instructors for class check‑in.
• Assist in all first aid situations as needed.

Business Driver

• Actively participate in studio‑specific challenges aimed at driving paid rides, retail sales, and hospitality.
• Upsell class packs, renewal memberships, retail, shoes, and water.
• Drive studio goals through intentional selling.
• Maintain product knowledge for retail operations.

Team Player

• Assist Studio Management with daily tasks and projects.
• Support training and coaching of new hires.
• Develop interpersonal relationships with all staff to ensure efficiency and camaraderie.

Studio Maintenance & Environment

• Maintain the distinct SoulCycle studio aesthetics, atmosphere, and culture.
• Perform studio cleaning and prep (bikes, weights, floors, mirrors).
• Clean common areas, bathrooms, locker areas, front desk, lockers, retail shelves, office, and hallways.

Qualifications

• A love of the SoulCycle brand.
• An innate love for caring for people.
• Experience in customer service.
• The ability to prioritize and multitask in a fast‑paced environment.
• An openness to receiving and delivering feedback.
• A natural inclination to complete tasks and perform duties without direction.
• A keen eye for detail.