Studio Coordinator - Client Concierge

Gensler; Charlotte (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

Gensler is seeking a Studio Coordinator and Front Desk Concierge in Charlotte to serve as the Director of First Impressions. This role requires a professional demeanor with multitasking abilities, assisting studio leaders and managing client interactions as an integral part of the team. Comprehensive benefits include medical, dental, and professional development reimbursement, supporting a balanced work-life integration.

Benefits

Medical, dental, vision benefits

Flex spending

Paid holidays and time off

401k with profit sharing

Employee stock ownership

Twice annual bonus opportunities

Tuition reimbursement

Qualifications

• 3+ years of experience in an administrative capacity.
• Proficiency in Microsoft Office, specifically managing multiple calendars in Outlook.
• Customer service experience in an office environment.

Responsibilities

• Assist Studio Leaders with calendar management and booking travel.
• Greet clients, vendors, and visitors in a professional manner.
• Manage the front office and reception area.

Skills

Customer service

Communication

Organization

Problem-solving

Multitasking

Tools

Microsoft Office

Adobe Suite (In Design)

Salesforce

Job description

Studio Coordinator - Client Concierge page is loaded

Studio Coordinator - Client Concierge

Apply locations Charlotte, NC, US time type Full time posted on Posted 2 Days Ago job requisition id R-15761

Your Role

Gensler is seeking an experienced Studio Coordinator and Front Desk Concierge to join our team in Charlotte , located in the heart of Uptown. This role acts as the Director of First Impressions and will be the face of the organization and those who visit our office. This position is an integral member of the office and requires a true professional. All comings and goings are through this individual, plus there are many administrative support aspects with support for the design studio, marketing and accounting groups. If you are a person who prides themselves on their upbeat, professional demeanor and ability to multitask, this is a great role for you!

What You Will Do

Studio Operations

• Assist Studio Leaders with calendar management, booking travel, managing expenses, tracking of professional credentials.
• Own and manage Studio-wide meetings; create and maintain schedule; work with studio leadership to develop agenda; manage action and follow up items; secure space and refreshments as required.
• Assist leadership with management of staffing for the studio.
• Work with Human Resources teammates on talent-related initiatives such as Professional Development Program process monitoring and tracking; onboarding monitoring and tracking; new hire set up.
• Other activities such as managing the studio PTO calendar.
• Manage studio calendar and schedule meetings.

Office Concierge

• As needed greet clients, vendors, and all visitors in a professional and courteous manner and notify appropriate staff upon arrival.
• Manage the front office, reception area, break area, conference rooms, and kitchen.
• Answer and direct incoming telephone calls.
• Collect mail, distribute, and coordinate deliveries.
• Maintain neatness in conference rooms, reception desk, break area, and kitchen. Includes loading/unloading dishwasher and stocking refrigerator.
• Maintain Office Calendar events and maintain Video Equipment calendar so they are up-to-date.
• Manage conference room scheduling.
• Manage Client contact information for Client Resource Management system for key office & studio leaders.
• Notify teammates of upcoming events: Studio meetings, All Staff meetings, Client meetings – when appropriate, Off-site Storage pickups, PTO, Director absences, etc.
• Meeting Notes, Letters, Memos, Work Authorizations, Transmittals, Budgets, Specifications, Project Directories, Punch Lists, and other documents as needed.
• Manage learning platform data for staff along with CEU and professional licensure information.
• Assist with organizing and maintaining project filing with accounting department.
• Assist with event planning and coordination.
• Provide general information and assistance to visitors.

Librarian

• Coordinate with vendors and sales reps on product presentations, re-stocking samples, displaying samples, etc.
• Assist project teams in making sample requests to vendors & manufacturers.

Your Qualifications

• 3+ years of experience in an administrative capacity.
• Customer service / concierge / front desk reception experience in an office environment.
• Microsoft Office proficiency, including experience managing multiple calendars in Outlook.
• Proficient in booking complex travel.
• Basic aptitude with Adobe Suite (In Design) and Miro are preferred.
• Familiarity with Salesforce a plus.
• Proven attention to detail, with excellent organizational and technical skills.
• Must be able to determine priorities, take ownership of tasks, and exhibit a high level of initiative and follow-through.
• Established success prioritizing multiple tasks/projects simultaneously.
• Excellent communication and relationship management skills.
• Ability to interact professionally with individuals at all levels.
• Proactive by nature and curious to learn more about our business.
• Ability to always maintain composure in hectic situations, quick to smile and a consistent positive “get it done” attitude.
• Ability to work regular business hours (8:30 am – 5:30 pm) Monday through Friday.
• Encouraged to have a LinkedIn public profile complete with current/past work information.
• CDFA (Certified Design Firm Administrator) certification is a plus.

Expectations

• Maintain a high level of professionalism and confidentiality at all times.
• Demonstrate strong problem-solving skills and adaptability in a fast-paced environment.
• Exhibit excellent time management and organizational skills.
• Foster a welcoming and positive atmosphere for all visitors and staff.
• Continuously seek opportunities for personal and professional growth.
• Collaborate effectively with team members across various departments.

Life at Gensler

At Gensler, we are as committed to enjoying life as we are to delivering best-in-class design. From curated art exhibits to internal design competitions to “Well-being Week,” our offices reflect our people’s diverse interests.

We encourage our employees to lead a healthy and balanced life. Our comprehensive benefits include medical, dental, vision, disability, wellness programs, flex spending, paid holidays and paid time off. We also offer a 401k, profit sharing, employee stock ownership and twice annual bonus opportunities.Our annual base salary range has been established based on local markets.

As part of the firm’s commitment to licensure and professional development, Gensler offers reimbursement for certain professional licenses and associated renewals and exam fees. In addition, we reimburse tuition for certain eligible programs or classes. We view our professional development programs as strategic investments in our future.

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About Us

At Gensler, the value of our work stems from its positive impact on the human experience. We are a dynamic and collaborative design firm uniting creativity, research, and innovation to solve complex problems for our clients. Our work challenges conventional ideas about architecture and the built environment. We aren’t just designing buildings—we are reimagining cities and places that make a difference in people’s lives.

Founded in 1965, Gensler has built a team of 6,000 professionals who partner with clients in over 100 countries each year. Everything we do is guided by our mission: to create a better world through the power of design.

NOTICE TO APPLICANTS

We are proud to be an Equal Employment Opportunity and Affirmative Action employer of choice. All aspects of employment decisions will be based on merit, performance, and business needs. We do not discriminate on the basis of any status protected under federal, state, or local law.

Individuals with disabilities and protected veterans are encouraged to apply. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

Gensler endeavors to make gensler.com/careers accessible to all applicants. If you need assistance or an accommodation due to a disability, you may contact us .

Regarding Gensler’s approach to recruiting new talent, we will never ask an applicant for sensitive or personal financial information during the recruitment process. We advise all applicants seeking employment with Gensler to review available information on recruitment fraud . Anyone who suspects that they have been contacted by someone falsely representing Gensler should email [e-mail] .