Studio Application Tech Support

Socket.dev; New York (NY); On-site; USD 29,000 - 69,000; Full time

Job summary

Accenture Song Production Studios in New York is seeking a Digital Services Support Analyst to troubleshoot digital capture systems, creative workstations, and enterprise IT equipment in a fast-paced, client-facing on-site role supporting photography and video productions.

You will collaborate with photographers, producers, and IT teams to keep studio technology running smoothly, test workflows, and provide hands-on on-set support for macOS and Windows, Capture One, Adobe Creative Cloud, and

Qualifications

• Minimum 1 year of IT support or digital capture experience in a production environment.
• Experience with Capture One, Adobe Creative Cloud, Lightroom, and Microsoft 365 preferred.
• Familiarity with professional photography equipment and tethered capture workflows.
• Strong problem-solving, organizational, and customer service skills.

Responsibilities

• Prepare, configure, and stage IT and digital capture equipment for daily photo/video productions.
• Test hardware, software, and tethered capture workflows before shoots for readiness.
• Provide on-set technical support, resolving hardware/software/network issues promptly.
• Support macOS and Windows workstations, Capture One, Adobe Creative Cloud, and studio peripherals.
• Troubleshoot camera-to-computer connections, storage devices, monitors, printers, and other tech.
• Manage multiple support requests across active studios while delivering excellent service.
• Maintain inventory, asset tracking, and equipment organization; assist with basic maintenance.
• Coordinate equipment rentals and identify process improvements with enterprise IT teams.

Skills

IT Support

Customer Service

Photography Equipment

Windows/macOS Troubleshooting

Fast-paced Work Ethic

Tools

Capture One

Adobe Creative Cloud

Lightroom

Microsoft 365

Job description

At Accenture Song Production Studios, we partner with leading Fashion & Beauty brands to create innovative content at speed and scale. Our Digital Services Support team keeps our studio technology running seamlessly, enabling world‑class creative productions through exceptional technical support and client service.

The Role

We're looking for a motivated Digital Services Support Analyst who is passionate about technology and creative production. This is an on-site, client-facing role supporting photography and video studios, where you'll troubleshoot digital capture systems, creative workstations, and enterprise IT equipment to keep productions running smoothly.

You’ll work closely with photographers, producers, creative teams, and the broader IT organization, providing fast, professional technical support in a dynamic, high-pressure environment.

Why Join Us?

This is a unique opportunity to combine your passion for IT and creative technology while supporting some of the world’s most recognized Fashion & Beauty brands. You’ll gain hands‑on experience with enterprise IT systems, professional digital capture workflows, and cutting‑edge studio technology in a collaborative environment where every day brings new challenges and opportunities to grow.

What You’ll Do

• Prepare, configure, and stage IT and digital capture equipment for daily photo and video productions.
• Test hardware, software, and tethered capture workflows before each shoot to ensure production readiness.
• Provide on‑set technical support, quickly resolving hardware, software, networking, and digital capture issues.
• Support macOS and Windows workstations, Capture One, Adobe Creative Cloud, Microsoft 365, and studio peripherals.
• Troubleshoot camera‑to‑computer connections, storage devices, monitors, printers, and other production technology.
• Manage multiple support requests across active studios while delivering exceptional customer service.
• Maintain accurate inventory, asset tracking, equipment organization, and compliance.
• Coordinate equipment rentals, perform basic hardware maintenance, and identify opportunities to improve processes through automation.
• Partner with Enterprise IT teams to support technology deployments and ongoing operations.

Basic Qualifications

• Minimum 1 year of experience in IT Support, Desktop Support, Help Desk, Digital Capture, or a related technical role.

Preferred Qualifications

• Experience with Capture One, Adobe Creative Cloud, Lightroom, and Microsoft 365.
• Experience troubleshooting Windows and macOS systems.
• Familiarity with professional photography equipment and tethered capture workflows.
• Strong problem‑solving, organizational, and customer service skills.
• Ability to prioritize multiple tasks and remain composed during fast‑paced, client‑facing productions.
• Knowledge of medium format, DSLR, or mirrorless camera systems.
• Familiarity with RAID storage, servers, networking, or cloud technologies.
• Experience supporting photography, video, or creative studio environments.

Physical Requirements

Ability to lift up to 50 pounds and work throughout active studio environments.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 10/03/2026.

Hourly Salary Range

• California $23.13 to $49.57
• Cleveland $21.39 to $39.66
• Colorado $23.13 to $42.84
• District of Columbia $24.62 to $45.63
• Illinois $21.39 to $42.84
• Maine $19.66 to $36.49
• Maryland $23.13 to $42.84
• Massachusetts $23.13 to $45.63
• Minnesota $23.13 to $42.84
• New York $21.39 to $49.57
• New Jersey $24.62 to $49.57
• Virginia $21.39 to $45.63
• Washington $24.62 to $45.63

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent‑and innovation‑led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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