Studio Administrative Assistant - Elevate Client Experience

MaxStrength Fitness; Solon (OH); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Bonus based on performance

Opportunity for advancement

Paid time off

Wellness resources

Job summary

MaxStrength Fitness is seeking an Administrative Assistant to be the heartbeat of our studio, delivering a world-class client experience on the phone and in person while managing scheduling and day-to-day operations.

You will need energy, organization, and a proactive, emotionally intelligent approach to juggle multiple priorities and support marketing campaigns. This role offers growth and advancement opportunities.

Qualifications

• Professional communication skills on the phone, in person, and via email.
• Stewardship mindset: empathy, ownership, pride in serving clients.
• Growth mindset: curious, solution-oriented, and always improving.
• Strong time management: juggle tasks without hand-holding.
• Positive, energetic personality; enthusiasm is not teachable.

Responsibilities

• Deliver a World-Class Client Experience with energy and anticipation.
• Master software systems and keep operations running smoothly.
• Own the phone and communication loop with timely follow-ups.
• Switch context and multitask across scheduling, marketing support, and admin tasks.
• Support marketing and brand presence; assist with campaigns; Canva or video skills a bonus.

Skills

Professional communication

Empathy

Growth mindset

Time management

Energetic personality

Tools

Canva

Video editing

Content creation

Job description

Benefits:

• Bonus based on performance
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources

MaxStrength Fitness is one of the fastest-growing, award-winning strength training companies. We deliver world-class, 1-on-1 personal training that transforms our clients’ lives in just minutes a week. Our secret? A relentless commitment to Kaizen, professionalism, and a customer experience so exceptional that clients talk about it for years.

We are now hiring an Administrative Assistant — a mission-critical, client-facing role that sets the tone the moment someone engages with us. This is not a passive receptionist job. This is the heartbeat position of our studio.

If you’re energetic, proactive, organized, emotionally intelligent, and excellent at juggling multiple priorities without losing your smile… this is the role for you and you will thrive here.

WHAT YOU’LL DO (Performance Expectations)

• Deliver a World-Class Client Experience: On the phone or in person with a client or potential client, you must radiate positive energy, anticipate needs, and OVERDELIVER. If delighting people doesn’t light you up, you won’t last here.
• Master Our Software Systems & Keep Operations Running Smoothly: You’ll learn multiple platforms quickly, troubleshoot confidently, and keep digital and physical systems organized. Tech savvy is non-negotiable.
• Own the Phone & Communication Loop: You’ll answer every call with professionalism, return messages immediately, and follow up with leads persistently. This requires confidence, courtesy, and consistency.
• Switch Context Without Losing Precision: You’ll greet clients, update social media, schedule appointments, place orders, support marketing campaigns, and jump into client scheduling as needed. If interruptions throw you off, this role will overwhelm you — but if you’re a natural multitasker, you’ll love it!
• Support Marketing & Brand Presence: You’ll help launch mail campaigns, update social channels, and assist with marketing execution. Bonus points if you have skills in Canva, video editing, or content creation.

WHAT YOU MUST ALREADY BRING

• Exceptional computer literacy (Microsoft Office required)
• Professional communication skills — in person, on the phone, and via email
• A Stewardship Mindset — empathy, ownership, pride in serving clients
• A Growth Mindset — curious, solution-oriented, and always improving
• Impeccable organization & attention to detail
• Strong time management — able to juggle tasks without hand-holding
• A positive, energetic personality — we cannot teach enthusiasm

WHO SHOULD NOT APPLY

• People who need constant direction
• People who crumble under interruptions
• Low-energy personalities
• Anyone who thinks “good enough” is good enough
• People who aren’t comfortable calling leads or talking to clients

Compensation:

This role will part-time with hourly pay initially and could expand into a full-time in the future. (full-time employees receive paid vacations and health benefits).

About MaxStrength Fitness - Solon

At MaxStrength Fitness, we’re not your average gym - we’re the Anti-Gym. For over 20 years, we’ve been disrupting the fitness industry by delivering science-backed, 1-on-1 strength training in just 20 minutes, twice a week. No sweat. No chaos. Just results.

We’re a team of purpose-driven professionals united by a mission to help people become the strongest versions of themselves - physically, mentally, and emotionally. Our trainers don’t just count reps… they change lives.

If you’re tired of the hustle culture, sales quotas, and burnout of traditional fitness jobs, you’ll love it here. At MaxStrength, you won’t be a glorified salesperson disguised as a trainer. Instead, you’ll focus on perfecting your craft, elevating your clients, and building a career that grows as you do.

Whether you're new to personal training or a seasoned expert looking to reignite your passion, we provide the structure, support, and mentorship you need to thrive. Join a team that believes in work-life balance, meaningful progress, and doing things differently and better.

Flexible work from home options available.