StudentLink Center Trainer

New York University; New York (NY); Hybrid; USD 80,000 - 98,000; Full time

Job summary

New York University is recruiting a StudentLink Center Trainer to shape and refine the department's training program, aligning with organizational goals. The role develops materials for staff and stakeholders and collaborates with various offices to stay current on policies.

The position requires a Bachelor's degree and 3+ years in student services, with experience using adult learning principles to deliver effective training and assess understanding. Hybrid onsite work is supported.

Qualifications

• Bachelor's degree or equivalent.
• 3+ years related experience in student services areas such as financial aid, bursar, registration, or financial education principles.
• Experience applying adult learning principles to effectively deliver training and assess comprehension.

Responsibilities

• Develop, update, and maintain comprehensive training materials for StudentLink staff and stakeholders.
• Collaborate with StudentLink management and stakeholder offices to align training with policies and procedures.
• Review tickets and cases to gain insights informing training needs and refreshers.
• Identify trends in data reports and recommend training or refresher courses to management.
• Provide constructive feedback to staff and stay informed of industry best practices.

Skills

Verbal & written communication

Interpersonal skills

Presentation skills

Analytical thinking

Problem-solving

Conflict resolution

Customer service

Policy interpretation

Multitasking

Data analysis

Education

Bachelor's degree or equivalent

Tools

PeopleSoft

ServiceNow

Job description

StudentLink Center Trainer

Location: US-NY-New York

Hybrid Remote Work Classification: Hybrid: 60% to 80% Onsite

Department: StudentLink - Manhattan

School/Division: Office of the SVP Finance and Budget/Chief Financial Officer (WS2704)

Compensation Grade: Band 52

Union: N/A

FT/PT: Full-Time

Category: Human Resources

Position Summary

The StudentLink Center Trainer works closely with StudentLink Management to develop and refine the department's training program's overall strategic approach ensuring alignment with organizational goals and objectives. Develop, update, and maintain comprehensive training materials for the StudentLink staff and stakeholders. Liaise with stakeholder offices to stay informed about new and changing policies and procedures relevant to the StudentLink Center operations. Partner with StudentLink managers to review stakeholder feedback on the service delivered. Perform scheduled reviews of tickets and cases to gain insights that inform training needs. Identify key themes and trends in monthly data reports and recommend training or refresher course needs to management. Provide constructive feedback to staff members. Stay informed of industry best practices and represent the StudentLink department at various forums.

Qualifications

Required Education: Bachelor's Degree or equivalent

Required Experience: 3+ years related experience, including in-depth knowledge/application of student services areas such as financial aid, bursar, registration, or financial education principles and practices. Related experience as a trainer or an equivalent combination of education and experience. Demonstrated experience applying adult learning principles to effectively deliver training, assess comprehension, and adapt instructional methods and materials to support different learning needs. Knowledge and experience in developing fair, valid, and objective assessments that accurately and holistically evaluate a trainee's knowledge, skills, and readiness to perform the job.

Preferred Experience: 1+ years experience in Bursar, Financial Aid, Registrar and/or Financial Education, Global Services departments, Higher Education and/or a Shared Services environment. Experience with PeopleSoft student module and/or case management systems such as ServiceNow.

Required Skills, Knowledge and Abilities: Excellent verbal and written communication skills, including the ability to influence and advocate. Excellent interpersonal, presentation, analytical, problem-solving, and conflict resolution skills. Demonstrated ability to provide high-quality customer service. Ability to interpret policies and procedures, to interact effectively with a diverse population at all levels, and to facilitate decision-making. Ability to handle multiple tasks in a high-volume, deadline-driven environment. Data analytic skills to identify trends.

Preferred Skills, Knowledge and Abilities: In addition to English, fluency in at least one of the following languages: Mandarin, Korean, Hindi, Bengali, or Punjabi.

Additional Information

In compliance with NYC's Pay Transparency Act, the annual base salary range for this position is USD $80,100.00 to USD $97,900.00. New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items.

NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.

NYU is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis. All interested persons are encouraged to apply at all levels.