STUDENT: Ticket Office Agent

University of Northwestern - St. Paul; Saint Paul (MN); On-site; USD 16,000 - 19,000; Part time

Job summary

University of Northwestern – St. Paul is seeking a Student: Ticket Office Agent to help customers purchase tickets for on- and off-campus events. The role requires providing exceptional service in person, by phone, and via email, with ticket sales, exchanges, and will-call distribution handled through our ticketing system.

Hours per week range from 5 to 15. The position supports campus events, including evenings and weekends, and involves light administrative tasks and Lost and Found duties.

Qualifications

• Ability to interact with a variety of individuals in a professional, tactful and courteous manner.
• Strong interpersonal and customer service skills.
• Maintain a growing, personal relationship with Jesus Christ and uphold Northwestern’s mission.

Responsibilities

• Provide exceptional customer service to patrons in person, by phone, and through email, assisting with ticket purchases, event information, and general inquiries.
• Process ticket sales, exchanges, and will-call distribution using ticketing software and procedures.
• Support ticket office operations during campus and community events, including evenings and weekends as needed.
• Maintain knowledge of campus events, venues, and ticketing policies to assist customers effectively.
• Respond to incoming phone calls, emails, and online inquiries in a professional and timely manner.
• Assist with general administrative tasks, including record keeping, data entry, and office organization.
• Manage Lost and Found processes, documenting, storing, and returning items to customers.
• Perform other duties as requested or assigned.

Skills

Independent & Teamwork

Confidentiality

Organizational Skills

Technical Proficiency

Written & Verbal Communication

Punctuality & Initiative

Background Check

Flexibility

Job description

Title: STUDENT: Ticket Office Agent
VP Area: VP - CFO
Department: Events Services
Position Compensation: $11.80 - $13.50 per hour
Location: University Campus - St. Paul, Minnesota

Who We Are:
Northwestern is a faith-driven community, UNWavering in our Christ-centered principles and identity as those who profess faith in Jesus. Rooted in the unshakable foundation of God’s Word and our calling to impact His world, our mission and vision flow from these core values, expressed through Christ-centered higher education at the University of Northwestern – St. Paul and through gospel outreach and faithfulness with Northwestern Media.

Position Summary:

Assist customers with purchasing tickets for various on and off campus events.

Hours per week: 5-15

Key Responsibilities:

• Provide exceptional customer service to patrons in person, by phone, and through email, assisting with ticket purchases, event information, and general inquiries.
• Process ticket sales, exchanges, and will-call distribution accurately using ticketing software and established procedures.
• Support ticket office operations during campus and community events, including evenings and weekends as needed.
• Maintain knowledge of campus events, venues, and ticketing policies to assist customers effectively.
• Respond to incoming phone calls, emails, and online inquiries in a professional and timely manner.
• Assist with general administrative and clerical tasks, including record keeping, data entry, and office organization.
• Manage Lost and Found processes, helping to document, store, and return items to customers when possible.
• Perform other duties as requested or assigned.

Because our community is a significant part of our mission and the development of our students and listeners, all employees serve as ministers of the gospel of Jesus Christ by actively partnering with the University to disciple students as they grow intellectually and spiritually, and with Northwestern Media to lead people to Christ and nurture believers to maturity in their faith.

Qualifications:

• Able to interact with a variety of individuals in a professional, tactful and courteous manner
• Have strong interpersonal and customer service skills
• Maintain a growing, personal relationship with Jesus Christ, reflect His character in all interactions, and faithfully uphold and embrace Northwestern’s mission, Doctrinal Statement and Declaration of Christian Community

Key Skills:

• Independent & Teamwork: Capable of working both independently and collaboratively, with minimal supervision.
• Confidentiality: Maintains discretion and handles sensitive information appropriately.
• Organizational Skills: Strong time management and problem-solving abilities; able to prioritize and meet deadlines with attention to detail.
• Technical Proficiency: Basic computer skills, including Microsoft Office and related software.
• Written & Verbal Communication: Strong writing, editing, proofreading, and verbal communication skills.
• Punctuality & Initiative: Prompt, self-motivated, and able to thrive in a fast-paced, evolving environment with shifting responsibilities.
• Background Check: Must pass background check as a condition of employment.
• Flexibility:Willingness to work occasional evenings and weekends as needed.

Work Environment:
The work environment involves working for a suburban, Christian university or Christian owned and operated radio station alongside those with a demonstrated commitment and personal relationship with Jesus Christ, a commitment to the mission and values of Northwestern, and an agreement to abide by all Northwestern policies.

All applicants must be authorized to work for any employer in the United States as we are unable to sponsor or take over sponsorship of an employment visa.