STUDENT: IT Support Associate/IT

University of Northwestern - St. Paul; Saint Paul (MN); On-site; USD 16,000 - 23,000; Part time

Job summary

The University of Northwestern - St. Paul is seeking a STUDENT: IT Support Associate to deliver front-line technical assistance to faculty, staff and students, troubleshoot hardware and software issues, and escalate complex concerns to full-time IT staff when needed.

This on-campus role offers 8-15 hours per week at $14.00 per hour, with a focus on customer service and practical problem solving within a faith-driven university environment.

Qualifications

• Ability to assist faculty, staff, and students in a courteous and professional manner.
• Strong phone and customer service skills are required.
• Technical and troubleshooting skills with Windows and Mac operating systems; willingness to learn more about technology.

Responsibilities

• Provide a high level of customer service to staff, faculty, students, and outside customers.
• Troubleshoot and resolve computer hardware/software issues in a timely manner over the phone, in person, or using a remote-control application.
• Utilize various software tools and applications to resolve end-user issues.
• Create and update knowledgebase articles.
• Assist with technology-related questions and issues.
• Assist with sound and video as needed.
• Perform other duties as requested or assigned.

Skills

Customer service

Phone support

Troubleshooting

Windows

Mac OS

Knowledge base

Communication

Teamwork

Tools

Microsoft Office

Remote desktop

Job description

Title:STUDENT: IT Support Associate
VP Area:CFO
Department:IT
Position Compensation:$14.00 per hour
Location:University Campus - St. Paul, Minnesota

Who We Are:

Northwestern is a faith-driven community, UNWavering in our Christ-centered principles and identity as those who profess faith in Jesus. Rooted in the unshakable foundation of God’s Word and our calling to impact His world, our mission and vision flow from these core values, expressed through Christ-centered higher education at the University of Northwestern – St. Paul and through gospel outreach and faithfulness with Northwestern Media.

Position Summary:

To deliver front-line technical assistance to faculty, staff, and students by troubleshooting basic technology issues, resolving common hardware and software problems, and escalating more complex concerns to full-time IT staff when necessary.

Hours per week: 8-15

Key Responsibilities:

• Provide a high level of customer service to staff, faculty, students, and outside customers
• Troubleshoot and resolve computer hardware/software issues in a timely manner over the phone, in person, or using a remote-control application
• Utilize various software tools and application to resolve end-user issues
• Create and update knowledgebase articles
• Assist with technology-related questions and issue
• Assist with sound and video as needed
• Perform other duties as requested or assigned.

Because our community is a significant part of our mission and the development of our students and listeners, all employees serve as ministers of the gospel of Jesus Christ by actively partnering with the University to disciple students as they grow intellectually and spiritually, and with Northwestern Media to lead people to Christ and nurture believers to maturity in their faith.

Qualifications:

• Able to interact with a variety of individuals in a professional, tactful and courteous manner
• Have strong phone and customer service skills
• Strong technical and troubleshooting skills with Windows and Mac operating systemsDesire to learn more about technology
• Maintain a growing, personal relationship with Jesus Christ, reflect His character in all interactions, and faithfully uphold and embrace Northwestern’s mission, Doctrinal Statement and Declaration of Christian Community

Key Skills:

• Independent & Teamwork: Capable of working both independently and collaboratively, with minimal supervision.
• Confidentiality: Maintains discretion and handles sensitive information appropriately.
• Organizational Skills: Strong time management and problem-solving abilities; able to prioritize and meet deadlines with attention to detail.
• Technical Proficiency: Advanced computer skills, including Microsoft Office and related software.
• Written & Verbal Communication: Strong writing, editing, proofreading, and verbal communication skills.
• Flexibility: Willingness to work occasional evenings as needed.
• Punctuality & Initiative: Prompt, self-motivated, and able to thrive in a fast-paced, evolving environment with shifting responsibilities.
• Background Check: Must pass initial background check as a condition of employment.

Work Environment:

The work environment involves working for a suburban, Christian university or Christian owned and operated radio station alongside those with a demonstrated commitment and personal relationship with Jesus Christ, a commitment to the mission and values of Northwestern, and an agreement to abide by all Northwestern policies.

All applicants must be authorized to work for any employer in the United States as we are unable to sponsor or take over sponsorship of an employment visa.