Student Technology Services Coordinator

Waubonsee Community College; Sugar Grove (IL); Hybrid; Full time

Job summary

Waubonsee Community College seeks a Student Technology Services Coordinator to enhance student-facing technology services. This role encompasses collaboration across departments to improve technology access, along with supervising student workers and delivering tech training. Enjoy a supportive work environment with great benefits and a mission to uplift students' experiences.

Benefits

Comprehensive benefits package

14 paid holidays

Low-cost medical, dental, and vision plans

Secure pension plan

Qualifications

• Bachelor's degree required.
• Two years experience in technology support.
• Experience designing training for tech tools.

Responsibilities

• Oversee student technology services and support.
• Collaborate to enhance student technology access.
• Supervise a team of student workers.

Skills

Communication

Customer Service

Organizational Skills

Project Coordination

Education

Bachelor’s degree in Educational Technology or related field

Tools

Microsoft 365

Google Workspace

Canvas

Job description

Student Technology Services Coordinator
Full-time Support Staff
Sugar Grove Campus

Hybrid Option: Option: Yes

Join our dynamic team at Waubonsee Community College, where your career can flourish. We are committed to being an exceptional employer, offering a comprehensive benefits package with generous time off, low-cost medical, dental, and vision plans, and a secure pension plan through SURS. You'll also enjoy 14 paid holidays, including winter and Thanksgiving breaks. Be part of a transformative institution, dedicated to making a positive impact in our community and the lives of our students. Your future starts here – join us today!

Waubonsee Community College is committed to hiring and retaining exceptional faculty and staff who are committed to the college’s culture of collaboration, professional growth and student success.

Under the direction of the Student Technologyand Library Services Manager, the Student Technology Services Coordinator playsa key role in advancing the Libraries’ leadership in student-facing technologyservices. This role leads cross-functional, project-based initiatives thatexpand student access to and use of college technologies, while also providingtraining and hands-on support.

Collaborating with departments across theinstitution, the Student Technology Services Coordinator developsstudent-centered support models and embeds technology support into key studentexperiences, including onboarding, orientation, and classroom learning. Theposition also supervises a team of student workers.

Collaborate across departments to lead and support institutional initiatives that leverage technology to improve the student experience, reinforcing the Libraries' role as a central hub for student-facing technology services.

Lead or co-lead technology-related projects that impact students, coordinating tasks, managing timelines, and communication.

Coordinate with IT and campus partners to identify, implement, and integrate new student-facing technologies.

Design, deliver, and assess inclusive programming and outreach that promotes digital literacy and builds foundational technology skills, especially within onboarding, orientation, and first-year experience programs.

Deliver college-wide training and individualized support for essential digital tools and skills, including Canvas, Microsoft 365,

Google Workspace, Respondus Lockdown Browser, assistive technologies, and more.

Partner with faculty to provide targeted support for students’ course-specific and assignment-related technology needs, including in-class visits.

Hire, train, schedule, and supervise student workers who deliver frontline technology support and promote awareness of available resources.

Develop and maintain support materials, including guides, instructional videos, and web content.

Manage communications related to student technology support services and initiatives, including promotion, updates, and resource sharing.

Collect and report usage and service data to inform improvements and planning.

Troubleshoot and escalate technical issues as needed.

Support testing and rollout of new student-facing technology tools.

Perform other duties as assigned.

Minimum Qualifications

Bachelor’s degree in Educational Technology, Information Technology, Instructional Design, Education, Library & Information Science, or a related field.

Two (2) years of experience in a student-facing or end-user technology support role.

Demonstrated experience designing and delivering training or workshops on technology tools (e.g., Microsoft 365, Google Workspace, LMS platforms like Canvas or Blackboard).

Excellent communication and customer service skills, with a focus on inclusive and accessible support.

Strong organizational and project coordination skills.

Preferred:

Experience with Canvas and other college technologies, including Microsoft 365 and Google Workspace.

Ability to create user-centered documentation and instructional content.

Experience supervising or mentoring student workers, interns, or part-time staff, preferred.

Knowledge of digital accessibility and inclusive technology practices.

Experience collaborating across departments or serving on institutional committees.

Understanding of the community college’s role in serving students and the broader community.

Bilingual in Spanish and English encouraged to apply.

Please attach the following documents when applying:

1. Cover Letter-Yes
2. Resume-Yes
3. References-Yes (Can be provided at interview)
   
4. Transcripts-No (Can be provided at interview)
   

Position Details
req1951
Grant Funded: No
Compensation Range: 29.67 - 35.74
Compensation Type: Hourly
Compensation: The pay for this position will be determined by your experience, education, and qualifications.
Work Schedule: M-F 8 a.m. - 4:30 p.m. M-F 8 a.m. - 4:30 p.m., with occasional night or weekend hours as needed.
Work Hours: 40 hours/week
Testing: No
Targeted Hire Date: 7/7/2025
Benefits: Click to See Benefits Page

Special Instructions: Please attach all documents at the time of application. A Technology Demo is required at the Committee Interview.

EOE, including disability and veteran