Student Tech Support Specialist (Bend Campus)

CENTRAL OREGON COMMUNITY CLG

Bend (OR)

On-site

USD 20,664 - 27,552

Part time

14 days+

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Job summary

Central Oregon Community College is seeking a Student Technology Assistant to support students with COCC technology questions, accounts, and lab services in Bend. You will respond via in-person, phone, email, chat, and service desk tickets, troubleshoot hardware and software, and document steps in SysAid.

Excellent communication and customer service are essential as you follow lab procedures and stay updated on assignments.

Qualifications

HS diploma or GED
Basic knowledge of computers, Internet, COCC email, and MS Office.
Knowledge of computer hardware, software and systems.

Responsibilities

Respond promptly to Student Tech Support inquiries across multiple contact channels: In-Person, Phone, Email, Chat, and Service Desk tickets.
Troubleshoot computer hardware and software issues, research answers, and guide corrective steps.
Describe and document interactions and troubleshooting steps in SysAid Service Desk tickets.
Follow established Student Tech Support procedures and Computer Lab protocols.
Maintain security and educational atmosphere of computer lab.
Provide excellent customer service to all students, faculty, staff and guests.
Communicate effectively both orally and in writing.
Stay current on job-related assignments and training.
Perform other duties as assigned by supervisor.