Student Tech Support Specialist

CENTRAL OREGON COMMUNITY CLG; Bend (OR); On-site; USD 21,421 - 22,110; Part time

Job summary

Central Oregon Community College is hiring a Federal Work Study - Student Technology Assistant to support campus IT services on the Bend campus. You will help students with COCC accounts, computer usage, and tech questions across in-person, phone, email, chat, and tickets.

Ideal candidates provide prompt, courteous customer service, document troubleshooting steps in SysAid, follow lab protocols, and stay current on duties. This is a student position with federal work-study eligibility.

Qualifications

• Respond promptly to Student Tech Support inquiries across multiple contact channels.
• Troubleshoot computer hardware and software issues, research answers, and guide corrective steps.
• Describe and document interactions and troubleshooting steps in SysAid Service Desk tickets.
• Maintain security and educational atmosphere of computer lab.
• Provide excellent customer service to all students, faculty, staff and guests.

Responsibilities

• Respond promptly to Student Tech Support inquiries across multiple contact channels: In-Person, Phone, Email, Chat, and Service Desk tickets.
• Troubleshoot computer hardware and software issues, research answers, and guide corrective steps.
• Describe and document interactions and troubleshooting steps in SysAid Service Desk tickets.
• Follow established Student Tech Support procedures and Computer Lab protocols.
• Maintain security and educational atmosphere of computer lab.
• Provide excellent customer service to all students, faculty, staff and guests.

Skills

Communication

Customer Service

Job description

Central Oregon Community College is hiring a Federal Work Study - Student Technology Assistant to support campus IT services on the Bend campus. You will help students with COCC accounts, computer usage, and tech questions across in-person, phone, email, chat, and tickets.

Ideal candidates provide prompt, courteous customer service, document troubleshooting steps in SysAid, follow lab protocols, and stay current on duties. This is a student position with federal work-study eligibility.