Student Tech & Financial Aid Support Specialist

Bellevue University

Bellevue (NE)

On-site

USD 36,000 - 60,000

Full time

4 days ago

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Job summary

Bellevue University is hiring for a BRUIN Support Services Consultant in Bellevue, NE. This full-time staff role provides first-line technical and operational support for students, faculty and staff, addressing inquiries about registration, financial aid, and campus systems.

The position emphasizes courteous service, rapid issue resolution, and collaboration across university departments. Responsibilities include fielding requests, documenting issues, assisting with FAFSA guidance, and

Qualifications

Some college education preferred.
Three years of customer service experience preferred
Financial Aid experience preferred but not required.
Technical Support/Service Desk experience or related technical experience preferred.
Knowledge of basic computer hardware and software including Windows operating systems, Microsoft Office and other PC based hardware and software applications. Macintosh OS10 knowledge preferred.
Knowledge and/or experience using currently supported range of mobile operating systems (iOS, Android).
Knowledge and/or experience using LMS, CRM and CMS applications required; proficient level of knowledge preferred.
Strong attention to detail, good organizational skills, and the ability to multi-task in a fast-paced environment.
Excellent interpersonal skills with a focus on rapport building, listening and questions skills.
Requires the ability to maintain strict level of confidentiality in the handling of account and student information
Basic mathematical skills required to close and balance.
Excellent written and communication skills along with excellent documentation skills.

Responsibilities

Resolve Tier One resolutions and field incoming requests via telephone, email and in person to ensure courteous, timely resolution.
Demonstrates and communicates policies and procedures for customers on registration, financial aid, student accounts, enrollment management and advising.
Document end user information including name, department, contact details and issue description.
Process university forms submitted by students and route appropriately.
Build rapport and elicit problem details from customers; prioritize outages and escalate as needed.
Document steps taken from investigation to final resolution; maintain audit trail.
Process requests for advisories and communications and distribute via internal email systems.
Provide feedback to internal and external stakeholders on requests and issues.
Handle cashiering tasks and balance daily transactions using TouchNet; explain debits/credits and tuition impacts.
Assist in FAFSA procedures and explain basic financial aid eligibility and disbursements.
Assist in creating and updating instructional materials; promote knowledge sharing and self-service.
Process website notifications and advisories and escalate as required.
Illustrative tech areas include password resets, browser issues, OS questions, peripheral support, Blackboard access, and discussion board problems.