Student Support Specialist — Frontline Help & Funding Info

AMU & APU part of American Public University System, Inc.; United States; On-site; USD 34,000 - 46,000; Full time

Job summary

American Public University/American Military University is seeking a Student Support Representative (SSR) to be the front-line resource for students. The SSR will assist with questions about programs, policies, financing, and procedures, while staying informed about federal privacy laws affecting students.

The ideal candidate will deliver one-stop resolution for tier-one inquiries and route more complex issues to the appropriate departments to ensure timely and accurate student support for AMU

Qualifications

• Broad knowledge of the University and its policies, including federal privacy laws for students.
• Familiar with information related to federal student funding options.
• Understanding of degree programs, courses, financing methods and administrative procedures.

Responsibilities

• Provide one-stop resolution for students with tier-one questions.
• Refer students to appropriate departments for more in-depth assistance.

Job description

American Public University/American Military University is seeking a Student Support Representative (SSR) to be the front-line resource for students. The SSR will assist with questions about programs, policies, financing, and procedures, while staying informed about federal privacy laws affecting students.

The ideal candidate will deliver one-stop resolution for tier-one inquiries and route more complex issues to the appropriate departments to ensure timely and accurate student support for AMU