STUDENT SUPPORT SPECIALIST

Lanier Technical College; United States; Hybrid; USD 41,000 - 43,000; Full time

Benefits offered by this job

Telework options

State employee benefits

Job summary

Lanier Technical College, located in Gainesville, GA (Hall Campus), seeks a full-time Student Support Specialist to enhance student engagement, retention, and success.

The role reports to the Director of Counseling and Student Support Services and includes data entry, front-desk support rotation, and coordination of major departmental events. A background check is required, and the position is benefits-eligible. Telework options may be available after six months.

Qualifications

• Associates degree from a regionally accredited college or university AND three (3) years of related work experience in a customer service environment.
• Knowledge of FERPA and confidentiality requirements is preferred.
• Experience with data management and using campus information systems is desirable.

Responsibilities

• Provide administrative support to assist with service delivery.
• Collect and compile data for Special Populations, Accessibility Services and Career Services.
• Enter information into data systems and ensure data accuracy.
• Administer and monitor accommodated testing per approved accommodations.
• Plan and coordinate major department events (Career Fair, Resource Fair, Campus Life).
• Manage student ID process and verify enrollment/identity for ID issuance.

Skills

Customer service

Data entry

Oral & written communication

Interpersonal relations

Problem solving

Education

Associate degree

Tools

Microsoft Office Suite

Job description

Explore a World of Opportunity with the State of Georgia! We are the force that drives Georgia! Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens! Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

Job Title: STUDENT SUPPORT SPECIALIST Agency: Lanier Technical College Job Requisition ID: JR0000005898 Shift: Day (United States of America) Compensation Details: $41,000 - $43,000 ANNUALLY, DEPENDING ON QUALIFICATIONS AND EXPERIENCE.

Job Description:

Lanier Technical College (www.laniertech.edu) – Hall Campus; Gainesville, GA (zip code 30507) is conducting a search for the following full-time, benefits-eligible, FLSA non-exempt, salaried position. NOTE: This position is classified as a “Campus Security Authority” as per the “Jeanne Clery Act.” A background check and employer/professional reference check are part of the selection process. Please contact Human Resources at 770-533-6903 or [e-mail] if any assistance/accommodation is needed in the application/interview process.

POSITION: STUDENT SUPPORT SPECIALIST

REPORTS TO: DIRECTOR OF COUNSELING AND STUDENT SUPPORT SERVICES

SALARY RANGE: Low $40’s annually, depending on qualifications and experience

EFFECTIVE DATE: This position is available now

OVERVIEW:

The Student Support Specialist provides operational assistance across programs within the Student Support Services Department that impact student engagement, retention, and success.

MAJOR RESPONSIBILITIES:

• Provides administrative support to assist with service delivery.
• Collects and compiles related data for Special Populations, Accessibility Services and Career Services departments.
• Enters information from forms, records, and reports into BANNER and other designated data management systems, codes information accurately and consistently.
• Administers and monitors accommodated testing for Accessibility Services, ensuring compliance with approved accommodations, secure testing environments, and proper documentation.
• Assists with planning, coordination, and execution of major departmental events including the Annual Career Fair, Resource Fair, Campus Life events and other special projects or activities.
• Manages student ID process; verifies student enrollment and identity prior to issuing ID; operates ID card equipment; maintains ID card supplies, equipment functionality, and secure handling of student information.
• Assists in training and supervising work‑study students assigned to the department.
• Will provide back‑up front desk support to Receptionist one day per week to cover for lunch, breaks, appointments, etc.
• Fosters a welcoming, student‑centered environment and communicates effectively with students, faculty, staff, and community partners.
• Maintains confidentiality and compliance with FERPA and departmental policies.
• Other work‑related duties as assigned by Supervisor.

COMPETENCIES

• Knowledge of the mission of postsecondary vocational/technical education
• Knowledge of related state and federal regulations
• Skill in the operation of computers and job‑related software programs
• Oral and written communication skills
• Skill in interpersonal relations and in dealing with the public
• Decision making and problem‑solving skills

MINIMUM QUALIFICATIONS

• Associates degree from a regionally accredited college or university AND Three (3) years of related work experience, to include working with the public in a customer service environment.

TECHNICAL QUALIFICATIONS:

• Ability to work flexible hours and maintain a 40-hour workweek, to include evenings and weekends on occasion;
• Skill in the operation of computers and job-related software programs, i.e. Microsoft Office Suite;
• Effective oral and written communication skills;
• Effective organization and time management skills;
• Effective skill in interpersonal relations and in dealing with the public.

PREFERRED QUALIFICATIONS:

• Work experience using a student information system, such as Banner or a College CRM System.
• Experience in event planning.
• Proficiency in Spanish.

PHYSICAL DEMANDS:

The work is typically performed while sitting as a desk or table, or while intermittently sitting, standing, or walking. Occasionally lifts light to medium weight objects. Work is typically performed in an office environment.

State of GA benefits include:

• A choice of retirement plans (Georgia State Employees’ Pension and Savings Plan or Teachers’ Retirement System)
• health and flexible benefits insurance options
• sick leave and annual leave accruals (10 hours each monthly)
• 13 state holidays

This position is also eligible for telework options, one day per workweek, after six (6) months of employment.

As set forth in its student catalog, Lanier Technical College does not discriminate on the basis of race, color, creed, national or ethnic origin, sex, religion, disability, age, political affiliation or belief, genetic information, veteran status, or citizenship status (except in those special circumstances permitted or mandated by law).

The following person(s) has been designated to handle inquiries regarding the non-discrimination policies: Title IX Coordinator: Nancy Beaver, 770-533-7000, [e-mail] Section 504 Coordinator: Veronica Bowermaster, 770-533-7003, [e-mail]

NOTICE:

Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Lanier Technical College is a registered participant in the federal work authorization program commonly known as E-Verify.

Lanier Technical College Federally-Issued User ID: 46367 Date of Authorization: 3/28/2007

It is the obligation of Lanier Technical College to ensure orderly operation, to protect the rights of all members of the LTC community, to prohibit acts which materially and substantially interfere with legitimate educational objectives or interfere with the rights of others and to take disciplinary action where conduct adversely affects the College’s pursuit of its educational objectives.

To this end, LTC complies with the Title II of Public Law 101-542, Crime Awareness and Campus Security Act – also known as the "Jeanne Cleary Act." The Act requires that the College make available the report of campus crime statistics for the previous fiscal year by October 1st each year. The most recent LTC Campus Safety and Security Report is available at www.laniertech.edu.

You may also request a paper copy from the Lanier Technical College Police Department located in the Breeden‑Giles building on the Hall County Campus, 2535 Lanier Tech Drive, Gainesville, GA 30507.

Minimum Qualifications: High school diploma or equivalent *and* one (1) year of work-related experience or Microsoft Office Application Professional Certificate*and* one (1) year of work-related experience

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.

Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.

Georgia State Government is a large enterprise, composed of various entities with a common goal to improve the lives of Georgia's 10 million citizens.

With nearly 62,000 employees, we are one of the single largest employer in the state.

Public service opportunities stretch across the state as employees live and work in all 159 counties.

From traditional fields such as accounting, nursing, and engineering to unique fields like forestry and natural resources management, Georgia state government provides a world of opportunity.