STUDENT SUPPORT SPECIALIST

State-of-Georgi; Georgia; Hybrid; USD 41,000 - 43,000; Full time

Benefits offered by this job

Telework option (1 day per week)

Job summary

Lanier Technical College, Hall Campus in Gainesville, GA, seeks a Student Support Specialist to enhance student engagement and success across Counseling and Student Support Services. You will provide administrative support, manage data in Banner, and assist with testing accommodations and events.

The role requires an Associate degree plus three years of customer service experience, strong communication, and computer skills.

Qualifications

• Associates degree from a regionally accredited college or university and three (3) years of related work experience.
• Experience with Banner or College CRM systems.
• Strong written and verbal communication skills and ability to work with the public.

Responsibilities

• Provides administrative support to assist with service delivery.
• Enters information from forms and reports into Banner and data systems.
• Administers and monitors accommodated testing for Accessibility Services.
• Assists with planning and executing events (Career Fair, Resource Fair, Campus Life).
• Manages student ID processes and maintains secure handling of student information.
• Trains and supervises work-study students.
• Provides back-up front desk support as needed.

Skills

Oral and written communication

Interpersonal relations

Decision making

Problem solving

Education

Associate's degree

Tools

Banner CRM

Microsoft Office Suite

Job description

Explore a World of Opportunity with the State of Georgia!We are the force that drives Georgia!Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens!Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!Job Title:STUDENT SUPPORT SPECIALISTAgency:Lanier Technical CollegeJob Requisition ID:JR0000005898Shift:Day (United States of America)Compensation Details:$41,000 - $43,000 ANNUALLY, DEPENDING ON QUALIFICATIONS AND EXPERIENCE.Job Description:Lanier Technical College ( www.laniertech.edu ) – Hall Campus; Gainesville, GA (zip code 30507 ) is conducting a search for the following full-time, benefits-eligible, FLSA non-exempt, salaried position. NOTE : This position is classified as a “Campus Security Authority” as per the “Jeanne Clery Act.” A background check and employer/professional reference check are part of the selection process. Please contact Human Resources at 770-533-6903 or [e-mail] if any assistance/accommodation is needed in the application/interview process.POSITION : STUDENT SUPPORT SPECIALISTREPORTS TO: DIRECTOR OF COUNSELING AND STUDENT SUPPORT SERVICESSALARY RANGE: Low $40’s annually, depending on qualifications and experienceEFFECTIVE DATE : This position is available nowOVERVIEW:The Student Support Specialist provides operational assistance across programs within the Student Support Services Department that impact student engagement, retention, and success.MAJOR RESPONSIBILITIES :Provides administrative support to assist with service delivery.Collects and compiles related data for Special Populations, Accessibility Services and Career Services departments.Enters information from forms, records, and reports into BANNER and other designated data management systems, codes information accurately and consistently.Administers and monitors accommodated testing for Accessibility Services, ensuring compliance with approved accommodations, secure testing environments, and proper documentation.Assists with planning, coordination, and execution of major departmental events including the Annual Career Fair, Resource Fair, Campus Life events and other special projects or activities.Manages student ID process; verifies student enrollment and identity prior to issuing ID; operates ID card equipment; maintains ID card supplies, equipment functionality, and secure handling of student information.Assists in training and supervising work‑study students assigned to the department.Will provide back-up front desk support to Receptionist one day per week to cover for lunch, breaks, appointments, etc.Fosters a welcoming, student‑centered environment and communicates effectively with students, faculty, staff, and community partners.Maintains confidentiality and compliance with FERPA and departmental policies.Other work-related duties as assigned by Supervisor.COMPETENCIESKnowledge of the mission of postsecondary vocational/technical educationKnowledge of related state and federal regulationsSkill in the operation of computers and job-related software programsOral and written communication skillsSkill in interpersonal relations and in dealing with the publicDecision making and problem-solving skillsMINIMUM QUALIFICATIONSAssociates degree from a regionally accredited college or university AND Three (3) years of related work experience, to include working with the public in a customer service environment.TECHNICAL QUALIFICATIONS:Ability to work flexible hours and maintain a 40-hour workweek, to include evenings and weekends on occasion;Skill in the operation of computers and job-related software programs, i.e. Microsoft Office Suite;Effective oral and written communication skills;Effective organization and time management skills;Effective skill in interpersonal relations and in dealing with the public.PREFERRED QUALIFICATIONS : (in addition to minimum qualifications & technical qualifications)Work experience using a student information system, such as Banner or a College CRM System.Experience in event planning.Proficiency in Spanish.PHYSICAL DEMANDS:The work is typically performed while sitting as a desk or table, or while intermittently sitting, standing, or walking. Occasionally lifts light to medium weight objects. Work is typically performed in an office environment.State of GA benefits include: A choice of retirement plans (Georgia State Employees’ Pension and Savings Plan or Teachers’ Retirement System), health and flexible benefits insurance options, sick leave and annual leave accruals (10 hours each monthly), and 13 state holidays. This position is also eligible for telework options, one day per workweek, after six (6) months of employment.As set forth in its student catalog, Lanier Technical College does not discriminate on the basis of race, color, creed, national or ethnic origin, sex, religion, disability, age, political affiliation or belief, genetic information, veteran status, or citizenship status (except in those special circumstances permitted or mandated by law). The following person(s) has been designated to handle inquiries regarding the non-discrimination policies:Title IX Coordinator: Nancy Beaver, 770-533-7000, [e-mail] 504 Coordinator: Veronica Bowermaster, 770-533-7003, [e-mail]: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Lanier Technical College is a registered participant in the federal work authorization program commonly known as E-Verify. Lanier Technical College Federally-Issued User ID: 46367 Date of Authorization: 3/28/2007It is the obligation of Lanier Technical College to ensure orderly operation, to protect the rights of all members of the LTC community, to prohibit acts which materially and substantially interfere with legitimate educational objectives or interfere with the rights of others and to take disciplinary action where conduct adversely affects the College’s pursuit of its educational objectives. To this end, LTC complies with the Title II of Public Law 101-542, Crime Awareness and Campus Security Act – also known as the \"Jeanne Cleary Act.\" The Act requires that the College make available the report of campus crime statistics for the previous fiscal year by October 1st each year. The most recent LTC Campus Safety and Security Report is available at www.laniertech.edu. You may also request a paper copy from the Lanier Technical College Police Department located in the Breeden-Giles building on the Hall County Campus, 2535 Lanier Tech Drive, Gainesville, GA 30507.Minimum Qualifications:High school diploma or equivalent *and* one (1) year of work-related experience or Microsoft Office Application Professional Certificate*and* one (1) year of work-related experienceEqual Employment Opportunity EmployerThe State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.