Student Support Manager

Savannah College of Art and Design; Savannah (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

Savannah College of Art and Design is seeking a Student Support Manager to serve as the central coordinator for student support initiatives, case management, department projects, assessment activities, reporting, and cross-functional collaboration.

You will develop and maintain systems that support student success, analyze trends and outcomes, and ensure departmental priorities are met in collaboration with the dean of students and campus partners.

Qualifications

• Strong written and verbal communication skills.
• A keen attention to detail.
• Excellent organizational skills.
• Bachelor's degree and at least three years of related experience or an equivalent combination of education and experience.

Responsibilities

• Coordinate and schedule meetings and follow-ups for students of concern with the dean of students, the director of student support, and the associate vice president for student success.
• Maintain accurate documentation of student cases and ensure confidentiality in all communications and records.
• Coordinate cross-functional initiatives that promote student wellbeing, retention, and success.
• Work closely with department leadership and other SCAD partners to coordinate student support initiatives.
• Monitor student support workflows, case follow-up processes, alternative attendance requests, and missing student reporting procedures.

Skills

Strong written and verbal skills

Attention to detail

Excellent organizational skills

Education

Bachelor's degree

Job description

As a student support manager, you will serve as the central coordinator for student support initiatives, case management operations, department projects, assessment activities, reporting, and cross-functional collaboration. You will also develop and maintain systems that support student success efforts and operational processes, analyze trends and outcomes, and ensure departmental priorities are met.

To support the student services administration team, you will:

• Coordinate and schedule meetings and follow-ups for students of concern with the dean of students, the director of student support, and the associate vice president for student success
• Maintain accurate documentation of student cases and ensure confidentiality in all communications and records
• Coordinate cross-functional initiatives that promote student wellbeing, retention, and success
• Work closely with department leadership and other Savannah-based partners to coordinate student support initiatives
• Monitor student support workflows, case follow-up processes, alternative attendance requests, and missing student reporting procedures

As a support manager, you must effectively:

• Manage email and phone communications with the office of the dean of students
• Serve as the first point of contact for students, families, and SCAD employees
• Handle accounting responsibilities (e.g., processing purchase requisitions and securing approvals)
• Assist with planning departmental meetings (e.g., agenda prep, research for department leadership, room and setup arrangements, A/V and catering coordination, and recording meeting notes)
• Train, schedule, and manage Mind Spa staff
• Oversee the on-call manager schedule, including sending the weekly duty schedule

Candidates should have:

• Strong written and verbal skills
• A keen attention to detail
• Excellent organizational skills

Minimum qualifications:

• Bachelor's degree
• At least three years of related experience and training, or an equivalent combination of education and experience

Travel required:

• Less than 10%

Work hours:

The university work week is Sunday through Saturday. Most offices are open Monday through Friday 8:30 a.m. to 5:30 p.m. To accommodate business needs, employees may be assigned to other workdays and/or hours, including weekends and evenings.

ADA tag:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and minimum qualifications listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and/or meet the minimum qualifications.