Student Support Liaison - Irwindale, CA

Chamberlain University; Irwindale (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health insurance

401k with match

Paid vacation

Holidays & floating days

Job summary

Chamberlain University is seeking a Student Support Liaison to promote student success through holistic, student-centered support across service areas. You will serve as a primary contact for students, collaborating with campus departments to resolve inquiries and drive student persistence in a caring, inclusive environment.

The role requires a Bachelor's degree and 1+ year in higher education or customer service, with strong communication and problem-solving abilities.

Qualifications

• Bachelor's degree required.
• 1+ year of experience in higher education or customer service.
• Strong interpersonal, communication, and problem-solving abilities.
• Ability to work independently and as part of a team.
• Experience with Word, Excel, Power BI, PowerPoint and Copilot.

Responsibilities

• Respond to student questions and connect them to university resources.
• Assist students with appointment scheduling, portal navigation, and self-service tools.
• Promote student opportunities and activities (federal work study, clubs, Chamberlain Care Closet).
• Plan and facilitate events (career fairs, open houses, workshops, graduation).
• Assist with questions regarding funding, military services, and scholarships.
• Serve as the point of contact for compliance audits.
• Identify opportunities to improve retention through processes and technology.
• Develop knowledge of enterprise applications and business processes.
• Perform other duties as assigned.
• Comply with policies and standards.

Skills

Interpersonal skills

Communication skills

Problem-solving

Independent worker

Team collaboration

Prioritization

MS Office

Power BI

SIS experience

Regulatory knowledge

Education

Bachelor's Degree

Tools

Microsoft Word

Excel

Power BI

PowerPoint

Copilot

Student Information Systems

Job description

Opportunity at a Glance

The Student Support Liaison role is responsible for promoting student success by providing holistic, student-centered support across a variety of service areas. The Student Support Liaison serves as a key point of contact for students and is accountable for student persistence by proactively engaging students and removing barriers to their success. Student Support Liaisons collaborate closely with other university departments to ensure timely and effective resolution of student inquiries and contribute to a culture of care and engagement aligned with the institution's mission and values. This role models the institution's core values and plays a critical part in fostering a supportive and inclusive learning environment. This role reports to Advising and Retention Services.

Responsibilities

• Respond to student questions and concerns and connect them to the appropriate university resources. Collaborate with other departments to ensure a seamless and supportive student experience.
• Assist students with appointment scheduling, portal navigation, and other self-service tools and resources.
• Promote and support student opportunities and activities. Examples include but are not limited to federal work study, student organizations, peer tutoring, and the Chamberlain Care Closet.
• In collaboration with the Campus Support Coordinator, plan and facilitate events such as career fairs, open houses, workshops, and graduation.
• Assist students with questions regarding local and state funding, military services, and scholarship opportunities.
• Serve as the point of contact for compliance audits.
• Identify opportunities and implement process and technology solutions that enhance the student retention journey.
• Develops and maintains a solid knowledge of the various enterprise applications and business processes.
• Performs other duties as assigned
• Complies with all policies and standards

Qualifications

• Bachelor's Degree Required
• 1+ year of experience in higher education, customer service, or related experience Required
• High level of interpersonal, communication, and problem-solving skills. Ability to interact with all levels within the organization.
• Ability to work independently as well as function as part of a team.
• Must be a self-starter with the ability to prioritize effectively.
• Exposure to software and tools (Microsoft Word, Excel, Power BI, PowerPoint, Copilot). Experience with Student Information Systems a plus.
• Knowledgeable of higher ed federal and state regulations.
• Superior written and verbal communication skills.
• Ability to work independently and make sound decisions with minimal supervision and direction.

Additional Information

In support of the pay transparency laws enacted across the country, the expected hourly pay range for this position is between $23.00 and $25.00. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Covista offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• 15 Days of Paid Vacation Days each Calendar Year
• 12 Paid Holidays + 2 floating holidays

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation