Student Support Liaison - Indianapolis, IN

Chamberlain University; Indianapolis (IN); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health insurance

401k Retirement Program + 6% employer

15 Days of Paid Vacation Days

12 Paid Holidays + 2 floating holidays

Job summary

Chamberlain University in Indianapolis seeks a Student Support Liaison to promote student success by providing holistic, student-centered assistance across services. You will be a primary contact for students, coordinate with campus teams, and help resolve inquiries to keep students engaged and progressing toward their degree.

Responsibilities include scheduling appointments, helping students navigate the portal, supporting student activities, planning events with the Campus Support Coordinator,

Qualifications

• Bachelor's degree required.
• 1+ year of experience in higher education, customer service, or related area.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to work independently and as part of a team.
• Self-starter with strong prioritization.
• Familiarity with Word, Excel, Power BI, PowerPoint, Copilot; SIS experience a plus.
• Knowledge of higher ed regulations.
• Excellent written and verbal communication.

Responsibilities

• Respond to student questions and connect them to university resources; collaborate with departments for a seamless experience.
• Assist students with appointment scheduling, portal navigation, and self-service tools.
• Promote and support student opportunities and activities (work-study, student orgs, tutoring, Chamberlain Care Closet).
• Plan and facilitate events with the Campus Support Coordinator (career fairs, open houses, workshops, graduation).
• Assist with questions on local/state funding, military services, scholarships.
• Serve as the point of contact for compliance audits.
• Identify opportunities and implement processes and technology to enhance student retention.
• Maintain knowledge of enterprise applications and business processes.
• Perform other duties as assigned.
• Comply with policies and standards.

Skills

Interpersonal communication

Customer service

Problem solving

Team collaboration

Independent work

Adaptability

Education

Bachelor's Degree

Tools

Microsoft Word

Excel

Power BI

PowerPoint

Copilot

Student Information Systems

Job description

Opportunity at a Glance

The Student Support Liaison role is responsible for promoting student success by providing holistic, student-centered support across a variety of service areas. The Student Support Liaison serves as a key point of contact for students and is accountable for student persistence by proactively engaging students and removing barriers to their success. Student Support Liaisons collaborate closely with other university departments to ensure timely and effective resolution of student inquiries and contribute to a culture of care and engagement aligned with the institution's mission and values. This role models the institution's core values and plays a critical part in fostering a supportive and inclusive learning environment. This role reports to Advising and Retention Services.

Responsibilities

• Respond to student questions and concerns and connect them to the appropriate university resources. Collaborate with other departments to ensure a seamless and supportive student experience.
• Assist students with appointment scheduling, portal navigation, and other self-service tools and resources.
• Promote and support student opportunities and activities. Examples include but are not limited to federal work study, student organizations, peer tutoring, and the Chamberlain Care Closet.
• In collaboration with the Campus Support Coordinator, plan and facilitate events such as career fairs, open houses, workshops, and graduation.
• Assist students with questions regarding local and state funding, military services, and scholarship opportunities.
• Serve as the point of contact for compliance audits.
• Identify opportunities and implement process and technology solutions that enhance the student retention journey.
• Develops and maintains a solid knowledge of the various enterprise applications and business processes.
• Performs other duties as assigned
• Complies with all policies and standards

Qualifications

• Bachelor's Degree Required
• 1+ year of experience in higher education, customer service, or related experience Required
• High level of interpersonal, communication, and problem-solving skills. Ability to interact with all levels within the organization.
• Ability to work independently as well as function as part of a team.
• Must be a self-starter with the ability to prioritize effectively.
• Exposure to software and tools (Microsoft Word, Excel, Power BI, PowerPoint, Copilot). Experience with Student Information Systems a plus.
• Knowledgeable of higher ed federal and state regulations.
• Superior written and verbal communication skills.
• Ability to work independently and make sound decisions with minimal supervision and direction.

Additional Information

In support of the pay transparency laws enacted across the country, the expected hourly pay range for this position is between $23.00 and $25.00. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Covista offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• 15 Days of Paid Vacation Days each Calendar Year
• 12 Paid Holidays + 2 floating holidays

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation